Tasha Rincon
Sugar Land
Overview
8
8
years of professional experience
Work History
Licensed Cosmetologist
Curl up and Dye
04.2024 - 11.2024
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
Customer Service Representative
Advanced Customer Technologies
02.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Dish Net
02.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
HS Diploma - Diploma
Harlingen High School
Harlingen, TX05.2011
Skills
Skilled in developing strong customer relationships and loyalty through effective communication
Highly organized and detail-oriented worker, with a drive to exceed expectations Ability to analyze data, develop strategies, and provide solutions to complex problemsSeeking to leverage skills and knowledge to contribute to team success
Timeline
Licensed Cosmetologist
Curl up and Dye
04.2024 - 11.2024
Customer Service Representative
Advanced Customer Technologies
02.2020 - 10.2023
Customer Service Representative
Dish Net
02.2017 - 08.2019
HS Diploma - Diploma
Harlingen High School
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