Tasha Runnels

• Was responsible for operating bus and navigation equipment in accordance with company safety, DOT, and local traffic regulations.
• Assisted passengers by collecting fares and providing information on schedules and routes.
• Contacted dispatchers and company mechanics to report vehicle issues and other issues.
• Established long-term customer relationships through prompt and courteous service.
• Treated passengers with respect and accuracy when answering their questions about fares, schedules, and baggage stowing.

• Responded promptly to last-minute cleaning requests.
• Maintained cleanliness and safety.
• Improved accountability.
• Motivated cleaning crews to achieve goals.
• Led a team of 6 staff members.
• Performed field inspections.
• Monitored team performance.
• Consistently met client cleanliness expectations.

• Coordinated staff training on upselling techniques.
• Implemented targeted menu adjustments.
• Implemented a weekly inventory tracking system.
• Developed a customer loyalty program.
• Ensured adherence to safety standards.
• Implemented portion control procedures.
• Maintained compliance with health and safety regulations.
• Recognized for exemplary management.
• Optimized labor scheduling processes.
• Implemented an employee cross-training program.
• Implemented employee recognition programs.
• Improved customer reviews.

Managed high-volume package sorting, ensuring accurate placement into appropriate shipping bins.

• Enforced quality assurance protocols to provide ideal customer experiences.
• Was responsible for handling cash and preparing deposits.
• Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
• Was able to quickly and effectively resolve issues in order to increase customer approval.
• Was in charge of inventory purchases and restocking.
• Ensuring that employees adhere to the company's policies, procedures, and strategies
• Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues.
• Was in charge of the team's schedule, keeping an eye on coverage requirements and individual strengths.

• Promoted five team members to leadership positions.
• Led a team to address production bottlenecks.
• Played a pivotal role in reducing staff turnover.
• Maintained productivity.
• Resolved staffing issues.
• Trained newly hired shift workers.
• Enhanced communication within the team.
• Ensured compliance with local labor laws.
• Provided safety updates.
• Supervised daily cash handling procedures.
• Mentored team members.
• Maintained strong rapport with customers.

• Improved checkout flow.
• Improved efficiency during peak hours.
• Developed rapport with regular customers.
• Balanced cash drawers at end of shifts.
• Utilized suggestive selling techniques.
• Upsold promotional products.
• Performed daily cash drawer analysis.
• Adhered to company policies.