Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Rush

Indianapolis,IN

Summary

Personable and dedicated Customer Service Representative with extensive experience in Various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Mail Handler Assistant

United States Postal Service, USPS
Indianapolis, IN
11.2023 - Current
  • Sorted incoming mail according to established procedures and distributed it to appropriate departments.
  • Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
  • Maintained records of incoming and outgoing mail including tracking numbers for parcels.
  • Monitored workflows throughout the day and adjusted operations accordingly when necessary.
  • Operated mail processing equipment and manually sorted mail.
  • Ensured that all safety protocols are followed while handling hazardous materials.

Bar Manager

Cigar City Club
Sandy Springs, GA
03.2022 - 08.2023
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Implemented strategies designed to increase revenue through upselling techniques.

Retail Personal Banker

Fifth Third Bank
Indianapolis, IN
01.2020 - 11.2021
  • Educated customers on the various products and services offered by the bank.
  • Processed customer transactions including deposits, withdrawals, transfers and loan payments.
  • Provided advice to clients regarding financial decisions such as investments, loans and credit cards.
  • Developed relationships with customers to ensure their satisfaction with banking services.
  • Assisted customers with account openings, changes and closings.
  • Maintained accurate records of all customer interactions within the bank's database system.
  • Prepared reports for management summarizing sales activities and customer feedback.
  • Reviewed loan applications for accuracy prior to submitting them for approval.
  • Generated new business through referrals from satisfied customers.

Accounts Payable Clerk

HD Supply
Indianapolis, IN
05.2018 - 12.2019
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.

Patient Access Supervisor

IU Health
Indianapolis, IN
01.2016 - 04.2018
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Ensured all policies and procedures related to patient access were followed.
  • Assisted with resolving any issues that arose during the registration process.
  • Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
  • Evaluated current systems used in patient access and recommended changes as necessary.
  • Addressed customer complaints promptly and professionally.
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06-1997

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Shipment Preparation
  • Mail Distribution
  • Sorting Procedures
  • Loading And Unloading
  • Mail Handling
  • Cash Handling Expertise
  • Point Of Sale (Pos) System Operations
  • Inventory Management
  • Hospitality
  • Attention To Detail
  • Conflict Resolution
  • Customer Care
  • Upbeat And Outgoing Attitude
  • Financial Planning
  • Excellent Written And Oral Communication
  • Data Entry Skills
  • Invoice And Payment Processing
  • Quality Assurance
  • Registration Process Management
  • First Call Resolution
  • Relationships And Rapport
  • Front Office Administration
  • Patient Records Management

Timeline

Mail Handler Assistant

United States Postal Service, USPS
11.2023 - Current

Bar Manager

Cigar City Club
03.2022 - 08.2023

Retail Personal Banker

Fifth Third Bank
01.2020 - 11.2021

Accounts Payable Clerk

HD Supply
05.2018 - 12.2019

Patient Access Supervisor

IU Health
01.2016 - 04.2018

High School Diploma -

Arsenal Technical High School

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Tasha Rush