Healthcare professional with over 9 years of experience in patient access operations and clinical coordination. Demonstrated success in enhancing patient services and streamlining processes in high-volume hospital environments. Holds an MBA in Strategic Health Management, with expertise in healthcare operations and compliance. Skilled in staff training and fostering collaboration among interdisciplinary teams to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist III/Epic Expert
Hospital for Special Surgery
New York
12.2015 - 12.2024
Directed registration and front-end operations for Rheumatology, Orthopedics, and Ambulatory Care divisions, improving scheduling efficiency and patient satisfaction scores.
Served as lead liaison between clinical staff, nursing, and physician offices to streamline communication and enhance continuity of care.
Trained and mentored new team members across 15+ clinics, ensuring consistent performance and adherence to patient access standards.
Managed high-volume patient check-ins and check-outs, verifying insurance, demographic accuracy, and coordinating with radiology for x-ray scheduling and authorization.
Championed workflow improvements by implementing pre-registration calls, improving patient readiness and decreasing appointment no-show rates.
Maintained accurate and confidential records, supported petty cash transactions, and resolved patient issues with empathy and discretion.
Actively collaborated with departments such as the DOM and cashier’s office, contributing to operational continuity and excellent service delivery.
Floated across multiple departments, ensuring consistency and continuity of care during staffing gaps.
Referral & Authorization Specialist
Advantage Care Physicians
New York
12.2014 - 10.2015
Spearheaded patient onboarding to digital services, training patients on MyACP Portal functionality and enhancing engagement with electronic health tools.
Obtained timely referrals and authorizations for diagnostic and specialist services, supporting operational efficiency and payer compliance.
Demonstrated strong communication and interpersonal skills in patient education and cross-team collaboration.
Assisted in system data entry and protected patient confidentiality in compliance with HIPAA standards.
Promoted service excellence and team collaboration within a dynamic clinical environment.
Education
MBA - Strategic Health Management
Hofstra University
Hempstead, NY
05-2021
Skills
Epic charting / Microsoft Suite / Ptar
Insurance verification
Patient registration
Customer relationship management
Compliance adherence
Team leadership & training
Cross-department collaboration
Workflow optimization
Affiliations
Member of Employee Resource Groups (ERG) that promote professional growth, cultural understanding, and personal development for POC associates and their colleagues.
Spine Surgery Observership in Orthopedic Spine Surgery With Dr. Sheeraz Qureshi- Minimally Invasive Spine Surgery at Hospital for Special SurgerySpine Surgery Observership in Orthopedic Spine Surgery With Dr. Sheeraz Qureshi- Minimally Invasive Spine Surgery at Hospital for Special Surgery
Clinical Nurse 1/ Clinical Nurse 2 Orthopedic Inpatient at Hospital for Special SurgeryClinical Nurse 1/ Clinical Nurse 2 Orthopedic Inpatient at Hospital for Special Surgery