Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Scruggs

Harrison,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Service Advisor

Zimmer Motors
Florence , KY
03.2024 - Current
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Upsold additional products or services when appropriate.
  • Resolved customer complaints in an efficient and courteous manner.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Explained the features and benefits of products or services offered by the dealership to customers.

Collections Representative

Weltman, Weinberg & Reis Company LPA
Cincinnati, OH
08.2021 - 02.2024
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Used skip tracing resources to locate debtors and updated information in company system.

Store Manager

AutoZone
Hebron, KY
06.2018 - 07.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Teacher

Katrina’s Family Chilcare LLC
Cincinnati, OH
02.2016 - 06.2018
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.

Customer Service Representative

Citi
Florence, KY
11.2013 - 02.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate Of Business Administration - Business Management

Lincoln College of Technology - Dayton
Dayton, OH
06.2013

Skills

  • Administration and Management
  • FDCPA Compliance
  • Updating Customer Accounts
  • Training and Teaching
  • Word Processing
  • Managing Delinquent Accounts
  • Clerical Support
  • Documentation And Reporting
  • Service Estimates

Timeline

Service Advisor

Zimmer Motors
03.2024 - Current

Collections Representative

Weltman, Weinberg & Reis Company LPA
08.2021 - 02.2024

Store Manager

AutoZone
06.2018 - 07.2021

Teacher

Katrina’s Family Chilcare LLC
02.2016 - 06.2018

Customer Service Representative

Citi
11.2013 - 02.2016

Associate Of Business Administration - Business Management

Lincoln College of Technology - Dayton

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Tasha Scruggs