Tasha Searing
Deerfield Beach
Summary
Dynamic professional with a proven track record at Southern Auto Finance, excelling in client relationship building and CRM software proficiency. Recognized for outstanding client retention, I effectively resolved issues while maintaining a calm demeanor under pressure. My strong interpersonal skills and attention to detail drive successful account management and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Account Service Representative
Southern Auto Finance
01.2024 - Current
- Assisted clients with inquiries, ensuring timely and accurate responses.
- Coordinated account updates to maintain up-to-date customer information.
- Supported account management processes by documenting client interactions.
- Learned internal systems and tools for efficient service delivery.
- Contributed to team efforts in resolving client issues effectively.
- Developed strong relationships with clients through consistent communication.
- Received recognition for outstanding performance in client retention and satisfaction, showcasing commitment to delivering top-notch account services.
Office Manager
Home Arts Design
01.2019 - 10.2022
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance collaboration and project execution.
- Managed vendor relationships, negotiating contracts for supplies and services to reduce costs.
- Developed and maintained filing systems to ensure quick retrieval of documents and information.
- Oversaw inventory management, ensuring optimal stock levels for seamless office functionality.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Server Manager
Muddy Waters
02.2014 - 01.2019
- Supervised daily operations, ensuring optimal service quality and adherence to health regulations.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Led strategic initiatives aimed at increasing operational efficiency and driving revenue growth through improved service delivery.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Optimized server configurations for improved performance, reliability, and cost effiencency.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Skills
- CRM software proficiency
- Client relationship building
- Cross-selling expertise
- Performance tracking
- Strong interpersonal skills
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Excellent communication
- Multitasking Abilities
- Data entry
Timeline
Senior Account Service Representative
Southern Auto Finance
01.2024 - Current
Office Manager
Home Arts Design
01.2019 - 10.2022
Server Manager
Muddy Waters
02.2014 - 01.2019