Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tasha Sherrill

Greeneville,TN

Summary

Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability to enhance client satisfaction through meticulous order accuracy and effective relationship building. Skilled in online order processing and adept at multitasking, consistently achieving high-quality outcomes while fostering a collaborative team environment.

Overview

13
13
years of professional experience

Work History

Personal Shopper

Walmart
05.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.
  • Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods.
  • Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Custom Experience Manager

Five Below
05.2016 - 03.2024
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
  • Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Caregiver

Home Instead Senior Care Home
06.2012 - 02.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Education

None - None

West Greene High School
Greeneville, TN
05.2003

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Payment processing
  • Documentation and reporting
  • Product knowledge
  • Sales expertise
  • Merchandise selection
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Physical stamina
  • Lift up to number pounds
  • Purchase recommendations
  • Fashion trends
  • Online ordering
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Multitasking
  • Organizational skills
  • Team building
  • Opening and closing procedures
  • Analytical thinking
  • Processing payments
  • Cash handling
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Customer satisfaction
  • Customer engagement
  • Sales process
  • Goal setting

Languages

English
Elementary

Timeline

Personal Shopper

Walmart
05.2024 - Current

Custom Experience Manager

Five Below
05.2016 - 03.2024

Caregiver

Home Instead Senior Care Home
06.2012 - 02.2016

None - None

West Greene High School

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