Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Short

Tasha Short

FRIENDSWOOD,TX

Summary

I have always worked with people. It's my passion. I have 6 beautiful babies who all have started school. Four of them are adopted but loved no less. Married for 5 years. I'm originally from Alabama. Moved to Texas to better our lives!

Overview

10
10
years of professional experience

Work History

Front Desk Associate

Morgan's Dental
12.2020 - 12.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Processed payments accurately while adhering to company policies and procedures.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Coordinated with various departments to address guest requests or concerns efficiently.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Waitress Supervisor

Limons Mexican Restaurant
05.2014 - 12.2020
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Education

Diploma - High School

Scottsboro High School
Scottsboro, AL
05.2012

Skills

  • Office Administration
  • Hospitality Services
  • Registration
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Information Protection
  • File Management
  • Expense Reporting
  • Centrex Phones
  • Front Office Support
  • Business Administration
  • Effective Planning
  • Problem-Solving Skills
  • Guest Relations
  • Administrative Support
  • Listening Skills
  • Technical Support
  • Time Management
  • Cash Handling
  • Administrative Skills
  • Word Processing
  • Conflict Management
  • Scheduling Appointments
  • Resourcefulness
  • Microsoft Office Suite
  • Multitasking
  • Excellent Communication
  • Problem Solving
  • Telephone Etiquette
  • Office Equipment Operation
  • Adaptability
  • Decision Making
  • Active Listening
  • Sales Techniques
  • Conflict Resolution

Timeline

Front Desk Associate

Morgan's Dental
12.2020 - 12.2023

Waitress Supervisor

Limons Mexican Restaurant
05.2014 - 12.2020

Diploma - High School

Scottsboro High School

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Tasha Short