Tasha Sites
Galena
Summary
Compassionate Certified Nursing Assistant with a proven track record at Midwest Medical Galena Senior Care Community, excelling in patient care and HIPAA compliance. Demonstrated ability to enhance patient satisfaction through empathetic communication and effective teamwork, advocating for patient rights while ensuring dignified, high-quality care. Certified in Dementia Care, committed to fostering a supportive environment.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Midwest Medical Galena Senior Care Community
Galena, IL
08.2017 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service Cashier-Seasonal
Kohls Department Store
DubuqueIA
10.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to achievement of sales targets through suggestive selling techniques.
Restaurant Waiter
Desoto House Hotel
Galena, IL
08.2009 - 08.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree - Business Specialist
Northeast Iowa Community College
Peosta, IAHigh School Diploma -
Galena High School
Galena, IL05-2003
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Certified in Dementia Care
- Compassionate
Timeline
Customer Service Cashier-Seasonal
Kohls Department Store
10.2021 - 02.2022
Certified Nursing Assistant
Midwest Medical Galena Senior Care Community
08.2017 - Current
Restaurant Waiter
Desoto House Hotel
08.2009 - 08.2014
No Degree - Business Specialist
Northeast Iowa Community College
High School Diploma -
Galena High School
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