Tasha Smith

Work History

Town Of Mansfield

06.2017 - 02.2023

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Used advanced software to prepare documents, reports, and presentations.
Conducted research and analyzed data to provide detailed reports on various business topics.
Implemented project management techniques to overcome obstacles and increase team productivity.
Transcribed meeting minutes to support sales, business development and senior management teams.
Organized and coordinated and monthly and bi-monthly meetings.
Handled confidential and sensitive information with discretion and tact.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and responded accordingly to support executive correspondence.
Coordinated office events, workshops and meetings for staff and clients.

Connecticut General Assembly

01.2016 - 06.2017

Utilized office management software to record and track customer information.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Produced high-quality communications for internal and external use.
Provided meeting support by taking minutes and dictations.
Input data into spreadsheets and databases.
Interacted with customers by phone, email, or in-person to provide information.
Compiled and analyzed data to produce reports.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Konica Minolta Business Solutions

05.2011 - 12.2016

Resolved customer issues and escalations with efficiency and diplomacy.
Liaised between customers and organization with particular focus on working with sales department.
Performed duties and provided service in accordance with established operating procedures and company policies.
Created customer support strategies to increase customer retention.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed and implemented standards for staff to provide consistent service to customers.

Connecticut General Assembly

08.2004 - 08.2009

Reviewed legislative and regulatory documents, analyzed implications and shared findings.
Scheduled, coordinated and monitored projects while assisting various departments with tasks.
Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
Organized and planned meetings with high-level political appointees and elected officials.
Identified, researched and tracked legislative issues relevant to current public issues.
Attended legislative and regulatory hearings to report information.
Oversaw scheduling and coordinating committee meetings for personnel.
Answered phones, greeted and directed visitors and composed correspondence for various departments.
Provided information on and generated ideas for press, mass mailings and newsletters.
Greeted visitors entering office and asked questions to ascertain how to provide assistance.
Answered constituent letters and assisted constituents on local matters.
Conducted legislative research on wide range of topics.
Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.