Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Smith

Mexico,ME

Summary

Accomplished Store Manager of Operations at Rent-A-Center, adept in operations management and team leadership. Excelled in maximizing profitability and enhancing customer service, leading to significant sales growth. Skilled in recruiting, mentoring, and driving team performance. Demonstrated excellence in problem-solving and employee relations, ensuring operational efficiency and customer satisfaction.

Overview

2018
2018
years of professional experience

Work History

Store Manager of Operations

Rent-A-Center
  • Increased sales with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Kitchen Manager

Applebee's Neighborhood Grill & Bar
05.2011 - 11.2017
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.

Education

High School Diploma -

Edward Little High School
Auburn ME
06.2000

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Goals and performance
  • Customer Response
  • Payroll Management
  • Recruiting and Hiring
  • Maximizing profitability

Timeline

Kitchen Manager

Applebee's Neighborhood Grill & Bar
05.2011 - 11.2017

Store Manager of Operations

Rent-A-Center

High School Diploma -

Edward Little High School

Similar Profiles

CREATE PROFILE
Tasha Smith