Tasha Smith
Sonora,CA
Summary
Dynamic and results-driven professional with extensive experience at Big Lots and O'Reilly Auto Parts. Excels in providing exceptional customer service and operating POS systems. Demonstrates the ability to enhance customer satisfaction and achieve sales targets through effective communication and retail merchandising expertise. Proven track record in inventory management and fostering positive customer engagements, resulting in significant improvements in customer retention and sales performance.
Overview
10
10
years of professional experience
Work History
Sales Associate/ Freight Associate
Big Lots
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Inspected freight for any damage or faults prior to loading.
- Verified and noted count and condition of cargo received.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Loaded and unloaded trucks.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Parts Specialist
O'Reilly Auto Parts
09.2022 - 01.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Parts Specialist
O'Reilly Auto Parts
09.2014 - 03.2016
Education
Associate Of Arts And Sciences - Automotive Technology
Columbia College, Sonora, Ca
Sonora, CA06.2012
Skills
- Customer service
- POS system operation
- Retail merchandising expertise
- Inventory and stocking
- Item ticketing and pricing
- Positive customer engagement
- Excellent communication skills
Timeline
Sales Associate/ Freight Associate
Big Lots
06.2023 - Current
Parts Specialist
O'Reilly Auto Parts
09.2022 - 01.2023
Parts Specialist
O'Reilly Auto Parts
09.2014 - 03.2016
Associate Of Arts And Sciences - Automotive Technology
Columbia College, Sonora, Ca
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