Customer Service Representative, Loss Mitigation, Auto Claims, and Account Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Assertiveness
De-escalation techniques
Conflict resolution skills
Deductive reasoning
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Active listening
Adaptability and flexibility