Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Tasha Smith

Mesquite,Texas

Summary

Customer Service Representative, Loss Mitigation, Auto Claims, and Account Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Resolution Coordinator

Walmart
11.2022 - 10.2023
  • Assisted drivers in resolving issues related to earnings discrepancies, trip completions, and technical problems with the delivery application
  • Supported pharmacy customers by facilitating profile setups, processing prescription refills, and coordinating
    callbacks with Pharmacy Technicians
  • Conducted audits on calls and chats, identifying common issues and proposing actionable solutions for recurring driver concerns

Loss Mitigation

GM Financial
03.2016 - 03.2020
  • Managed a queue of over 800 impounded vehicles, negotiating with repair shops to optimize storage and repair fees
  • Collaborated with internal and external legal counsel to prevent fraudulent activities and protect company assets
    from lien sales
  • Coordinated with insurance companies to recover losses, including generating Letters of Guarantee for vehicles
    deemed a total loss

Collector

Kohl's
09.2014 - 03.2016
  • Conducted outbound calls to customers with overdue credit card payments, facilitating timely resolution of
    outstanding balances
  • Assisted inbound callers in processing credit card payments and setting up payment arrangements to maintain
    customer account health
  • Collaborated with customers to develop tailored payment solutions, enhancing customer satisfaction and retention

Account Representative

Silverleaf Resort
09.2012 - 03.2014
  • Managed communication with timeshare owners to resolve accounts between 1 to 300 days past due, facilitating payment arrangements to prevent foreclosure
  • Processed requests for due date changes, deferments, and account modifications to ensure accurate billing and
    account status

Education

High School Diploma -

Sam Houston High School
Arlington, TX
05-1992

Skills

Assertiveness

De-escalation techniques

Conflict resolution skills

Deductive reasoning

Teamwork

Problem-solving

Time management

Attention to detail

Multitasking

Reliability

Active listening

Adaptability and flexibility

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Resolution Coordinator

Walmart
11.2022 - 10.2023

Loss Mitigation

GM Financial
03.2016 - 03.2020

Collector

Kohl's
09.2014 - 03.2016

Account Representative

Silverleaf Resort
09.2012 - 03.2014

High School Diploma -

Sam Houston High School
Tasha Smith