Tasha Starnes
Monroe,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Transportation Mgmt Customer Support
Allen Lund Company
04.2018 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Answer customer inquiries serving as the contact person for assigned customer(s).
- Gather customer feedback, details and use cases to provide to the Product Manager to drive product improvement
- Ensure customer satisfaction and provide excellent customer service and establish a rapport with the customer(s)
- Maintain and increase ALC’s image and reliability with customers
- Monthly Billing Responsibilities to Existing Freight Management Customers
- Obtain and Review Daily Carrier Tracing Reports
- Data Entry and billing information in both customer and ALC computer systems
- Update missing delivery dates and shipment data for previous bills.
- Check tracing reports for freight movement – handle and § resolve exceptions.
- Auditing freight bills/approve for payment
- Tracing shipments
- Process and Check Freight Bills
- Billing inquiries
- Resolve Carrier billing issues/errors
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
01.2014 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Emergency Medical Technician
Waxhaw Volunteer Fire Dept
01.2006 - 03.2018
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- ICS 100, 200, 700, 800
- Station Extrication Certified
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
Shift Supervisor
CVS Pharmacy
01.2008 - 01.2014
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed daily financial activities.
Education
South Piedmont Community College
High School Diploma -
Parkwood High School
Monroe, NC06.2004
Skills
- Data Reconciliation Reporting
- Customer Inquiry Management (CIM)
- Complaint Resolution
- Call Management
- Customer Service
- Organizational Skills
- Friendly and Patient
- Interpersonal Skills
- Support Services
- Issue and Resolution Tracking
- Emergency Service Coordination
- Microsoft Windows and Office
Timeline
Transportation Mgmt Customer Support
Allen Lund Company
04.2018 - Current
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
01.2014 - 03.2018
Shift Supervisor
CVS Pharmacy
01.2008 - 01.2014
Emergency Medical Technician
Waxhaw Volunteer Fire Dept
01.2006 - 03.2018
South Piedmont Community College
High School Diploma -
Parkwood High School
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