Tasha Stills
Pomona,CA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients' needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
Work History
Case Manager
Volunteers of America
Los Angeles, CA
04.2023 - Current
- Assessed clients' needs, developed service plans, and monitored progress toward goals.
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Provided case management services including intake, assessment, crisis intervention, long-term needs, and monitoring of families.
- Provides case management services to clients classified as low acuity.
- Coordinate individualized planning with clients to meet clients to meet short and long-term needs.
- Facilitates support groups and client participation as appropriate.
- Assess barriers facing the clients and develop a case plan.
Lead Manager
Food 4 Less Supermarket
Pomona, CA
01.2011 - 03.2023
- Maintained positive customer relations by addressing the problem head-on and implementing successful corrective actions.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained new employees on procedures, policies, and job functions.
Social Services Assistant
Claremont Hacienda Memory Care Center
Claremont, CA
02.2020 - 12.2022
- Developed plans of care based on assessments of clients' needs and resources available.
- Maintained confidential records of client information according to agency policies and procedures.
- Facilitated workshops for community members on topics related to social services programs.
- Collaborated with staff from other departments within the organization on projects related to social services programming.
- Participated in team meetings with other social service professionals to discuss best practices.
- Conducts comprehensive intakes and assessments with potential participants.
- Use proper behavior management skills to de-escalate situations that may arise.
- Maintain constant contact with management and make them aware of issues.
Store Manager
Party Affair Supply Store
Pomona, CA
02.2019 - 09.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints promptly.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Associate of Science - Psychology
Santa Monica College
Santa Monica, CA06-2024
Skills
- Problem-Solving
- Crisis Counseling
- Case Management
- Organization/Prioritization
- Team Management Understanding
- Microsoft Word/Excel Spreadsheet
Timeline
Case Manager
Volunteers of America
04.2023 - Current
Social Services Assistant
Claremont Hacienda Memory Care Center
02.2020 - 12.2022
Store Manager
Party Affair Supply Store
02.2019 - 09.2021
Lead Manager
Food 4 Less Supermarket
01.2011 - 03.2023
Associate of Science - Psychology
Santa Monica College
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