Tasha Taliaferro
Hampton,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Customer Service
LabCorp
12.2022 - 01.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Claims Specialist
Conduent
11.2020 - 12.2022
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Customer Service Representative
Cognizant Technology Solutions
01.2018 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
CBRE
03.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2024
Skills
- Complaint Handling
- Call Center Experience
- Decision Making
- Active Listening
- Performance Monitoring
- Empathy Display
- Multitasking Abilities
- Positive Attitude
- Attention to Detail
- Data Entry
- Remote Office Availability
- Microsoft Teams
- Microsoft 360
- Word
- Slack
- Excel
- As400
- Salesforce
- VMware
- Dual Monitor setup
- Virtual clock-in
- Fast learner
- Medical Billing
- Insurance Verification
- Live chat
- Medical coding
- Avaya
- Inbound calls
- Outbound calls
- Verbal and written communication
- Medical terminology knowledge
- Payment Processing
- HIPAA Compliance
- Active listening
- Coordination
- Time Management
- Critical thinking
- Organization skills
- Telephone skills
- Customer and client relations
- Scheduling appointments
- Office Administration
- Data inputting
- Clerical Support
- Typing Speed
Certification
Typing Test 65 WPM
Timeline
Receptionist
CBRE
03.2024 - 06.2024
Patient Customer Service
LabCorp
12.2022 - 01.2024
Claims Specialist
Conduent
11.2020 - 12.2022
Customer Service Representative
Cognizant Technology Solutions
01.2018 - 09.2020
High School Diploma -
Penn Foster High School
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