Tasha Terrell
Montgomery,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOA- Field Ops Spec Retention
Indiana Farm Bureau Insurance
Washington, IN
11.2023 - Current
- Identifies at-risk households using the CHURN report and the 60-day renewal report.
- Performs comprehensive account reviews for the clients.
- Discusses with customers about the satisfaction of products, discounts, etc.
- Compiles data from customer conversations.
- Identifies and addresses any training opportunities or needs within the agency.
- Collaborates with FOAs and agents on cases for late pay, EFT, Win Back emails, and quoted not sold.
- Leverages contacts for setting customer appointments and scheduling CARES.
- Reviews and follow-ups about claims experience.
- Analyzes losses and gains on various reports, including, but not limited to, HIF and PIF.
- Reviews, analyzes, and collects delinquent memberships.
- Any additional duties assigned by management.
Office Administrator/Service Coordinator
B&B Food Distributors Inc.
Terre Haute, IN
05.2020 - 06.2022
- Responsible for delegating the daily responsibilities and schedules for staff, as well as customers, each week.
- Maintained relationships with customers and distributors, frequently communicating with them for orders, payments, deliveries, and sales history.
- Invoicing customers, receiving, applying, and processing payments within the customer relationship management system.
- Responsible for ordering parts, and logging them into Excel for warranty purposes.
- Various miscellaneous office duties include cleaning, organizing files, and keeping ordered parts organized until needed for equipment repair.
Server/Bartender
Show-Me's
Terre Haute, IN
11.2013 - 05.2022
- Able to maintain timely service while multitasking and remaining consistent.
- Effectively communicate with various members of staff regarding customer needs and requests.
- Personable and even-tempered, capable of getting along with many different types of personalities.
- Help prepare and expo all food and drink menu items, requiring knowledge and understanding of the menu.
- Developed first-rate communication and problem-solving skills.
Education
ASSOCIATES - Business Administration
Ivy Tech Community College
Terre Haute, IN05-2023
Some College (No Degree) - General Studies
Indiana State University
Terre Haute, IN05-2014
High School Diploma -
Washington High School
Washington, IN01.2012
Skills
- Multitasking
- Adaptability
- Time management
- Strong work ethic
- Problem solving
- Proficient in Microsoft Office, Google Drive, and QuickBooks
- Customer service
- Organization
Certification
- Microsoft 365 Certified
- Technical Certificate
Timeline
FOA- Field Ops Spec Retention
Indiana Farm Bureau Insurance
11.2023 - Current
Office Administrator/Service Coordinator
B&B Food Distributors Inc.
05.2020 - 06.2022
Server/Bartender
Show-Me's
11.2013 - 05.2022
ASSOCIATES - Business Administration
Ivy Tech Community College
Some College (No Degree) - General Studies
Indiana State University
High School Diploma -
Washington High School
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