Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Terrigno

Dover,Delaware

Summary

Detail-oriented Technical Support professional with a passion for website design and a solid track record of assisting clients and users in navigating web-related issues. Proficient in troubleshooting, resolving technical glitches, and providing clear, user-friendly guidance. Adept at collaborating with design and development teams to ensure seamless customer experiences. Committed to enhancing website functionality and user satisfaction through exceptional support

Overview

18
18
years of professional experience

Work History

Virtual Executive Assistant

Client Command
  • Responsible for providing, developing and maintaining efficient and confidential administrative support to the principal of practice
  • This position operates with a high degree of independence in performing the duties of the position while maintaining open communication with the principal of the business and the CEO
  • Ensure assigned tasks are completed accurately and in required timeframe
  • Managed and maintained multiple executive calendars
  • Coordinated complex domestic and international travel arrangements
  • Maintain, run, and present revenue, profit, inventory, and service level reports within various systems.

Assistant Support Manager

Zipify Apps, OneClickUpsell
08.2019 - Current
  • Provides service to customers seeking assistance with building landing & product pages
  • Provides recommendations regarding setting up metrics and tracking for Google Analytics and Facebook Marketing along with Facebook metrics
  • Trains all new hires for Oneclickupsell & Zipify Pages
  • Setup flows for Upselling
  • Answers inbound Chat tickets through Intercom in real-time
  • Establishes and maintains good working relationships with clients and customers
  • Excellent skills with various programs and apps like Shopify, Wix, Slack, Intercom, Excel, Microsoft Word, PowerPoint, and Klaviyo.
  • Creates upsell flows for pre-purchase, post-purchase, and thank-you page offers for upsell users.

Virtual Assistant- ISM Bag

Belay Solutions
04.2018 - 01.2020
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • Demonstrate conflict management skills and maintain professional composure.

Veterinary Technician

CAT AND DOG HOSPITAL
11.2012 - 01.2014
  • Obtain and record patient histories and perform triage exams
  • Collect specimens and perform laboratory procedures
  • Provide specialized nursing care
  • Prepare animals, instruments, and equipment for surgery
  • Assist in diagnostic, medical, and surgical procedures
  • Obtain quality digital radiographs
  • Stock and maintain pharmaceuticals and supplies
  • Maintain cleanliness and orderliness of the facility and equipment
  • Primary responsibility is the humane care of the animal patients.

Office Receptionist

Proactive SportsMed
12.2007 - 01.2009
  • Welcomed patients, families, and visitors as well as facilitated their visit
  • Verified essential customer information
  • Answered a multi line phone system as well as recorded and delivered messages promptly and accurately
  • Created, maintained, and filed patient charts
  • Collected patient payments as well as coordinated insurance payments
  • Maintained a hygienic, efficient, and organized office
  • Trained new employees on all receptionist functions and responsibilities.

Veterinary Technician

STEAMBOAT ANIMAL HOSPITAL
08.2005 - 06.2007
  • Obtained and recorded patient histories and perform triage exams
  • Collected specimens and performed laboratory procedures
  • Prepared animals, instruments, and equipment for surgery
  • Assisted in diagnostic, medical, and surgical procedures
  • Stocked and maintained pharmaceuticals and supplies
  • Educated customers on proper best wellness plans, preventive care, and pet health requirements.

Education

Associate of Business -

Delaware Technical Community College
Dover, Delaware

Skills

  • Answering Client Questions
  • Employee Training
  • Graphic Design Integration
  • Web Practices
  • Website Optimization
  • Written and Oral Communications
  • Advanced MS Office Suite Proficiency

Timeline

Assistant Support Manager

Zipify Apps, OneClickUpsell
08.2019 - Current

Virtual Assistant- ISM Bag

Belay Solutions
04.2018 - 01.2020

Veterinary Technician

CAT AND DOG HOSPITAL
11.2012 - 01.2014

Office Receptionist

Proactive SportsMed
12.2007 - 01.2009

Veterinary Technician

STEAMBOAT ANIMAL HOSPITAL
08.2005 - 06.2007

Virtual Executive Assistant

Client Command

Associate of Business -

Delaware Technical Community College

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Tasha Terrigno