Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Wolfe

Plain City,OH

Summary

Proven leader in service coordination and clinical management, adept at compliance monitoring and fostering teamwork. At WWilliams, I significantly reduced client complaints, enhancing satisfaction levels. My expertise in problem-solving and leadership has consistently improved operational efficiency achieving notable improvements in team performance.

Overview

14
14
years of professional experience

Work History

Service Coordination Unit Supervisor

WWWilliams
11.2021 - Current
  • Mentored new hires by providing training on company policies, procedures, and service standards.
  • Conducted performance evaluations on new hires to identify areas of improvement and implement targeted interventions for staff.
  • Facilitated monthly team meetings to review progress, address challenges, and set goals for continuous improvement within the unit.
  • Reduced client complaints and improved satisfaction by addressing concerns promptly and creating action plans for resolution.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • maintained daily and weekly reports for upper management.
  • Monitored daily progress and work quality to provide direction to mechanics and installers.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed efficient teams of up to 10 employees.
  • Closed/ invoiced all work technicians completed
  • Met monthly goals
  • Review and sent out quotes on additional work to customers

Clinical Lead

Columbus Oncology and Hemotology
07.2019 - 11.2021
  • Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
  • Enhanced team performance by providing regular supervision, training, and professional development opportunities.
  • Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
  • Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
  • Streamlined workflow processes for increased efficiency and improved patient care delivery.
  • Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
  • Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.
  • Implemented new policies and procedures for better compliance with regulatory requirements.
  • Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
  • Monitored vital signs and documented details for informational and treatment purposes.
  • Assisted physicians with completing medical procedures and treatments.
  • Prepared laboratory specimens for testing, obtained results and notified patients of findings.
  • Maintained safe and sterile environment for optimum patient treatment.
  • Scheduled tests and procedures for patients needing additional or specialized care.
  • Ordered and restocked medical supplies for Type office.
  • Upheld correct protocols for infection prevention and control
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Educated patients on preventive healthcare strategies and at-home care.
  • Maintained detailed records of patient health information in Type.

Practice Manager

Skin Cancer & Dermatology of Columbus
06.2010 - 07.2019
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Consulted with healthcare professionals on business decisions.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Education

Diploma - Medical Assistant

Bradford College
Columbus Ohio
05.2008

Diploma - High School

Jonathan Alder High School
Plain City, OH
05.2005

Certificate - Business Management

Tolles Technical Center
Plain City, OH
05.2005

Skills

  • Compliance Monitoring
  • Documentation Management
  • Service Integration
  • Time Management
  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Leadership skills
  • Multitasking
  • Dependable and Consistent
  • Reliability
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Job Prioritizing
  • Decision-Making
  • Employee Safety Training
  • Data Entry and Analysis
  • Self Motivation
  • Schedule Management
  • Professional Demeanor

Timeline

Service Coordination Unit Supervisor

WWWilliams
11.2021 - Current

Clinical Lead

Columbus Oncology and Hemotology
07.2019 - 11.2021

Practice Manager

Skin Cancer & Dermatology of Columbus
06.2010 - 07.2019

Diploma - Medical Assistant

Bradford College

Diploma - High School

Jonathan Alder High School

Certificate - Business Management

Tolles Technical Center

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Tasha Wolfe