Tasha Wood
Hot Springs,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
General Manager
Chartwells Schools Dining Services
Hot Springs, AR
10.2021 - Current
- Managed all aspects of daily business operations including overseeing kitchen staff, placing and receiving truck orders, daily cash deposits and monitoring student participation, inventory control and tracking, customer service amongst the student body and staff, meeting all requirements set forth by the state of Arkansas to insure each student has a reimbursable meal pattern, and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service and standards required by the state of Arkansas and the district.
- Trained employees on duties, policies and procedures to insure all duties and responsibilities were met.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance for wage reviews.
- Ensured compliance with local health department regulations regarding food safety standards as well as district standards.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assistant Manager
McDonald's Restaurant
Hot Springs, AR
11.2004 - 10.2021
- Managed customer service inquiries and complaints in a timely manner per the business and store standards.
- Supervised daily operations including scheduling shifts, assigning duties, managing crew labor and sales, and maintaining a positive crew moral.
- Monitored employee attendance records, timekeeping, and payroll information as well as all hiring on new employees.
- Initiated inventory control to manage and replenish stock, maintain cost levels, and meet peak customer demand.
- Organized training sessions for new hires to familiarize them with the workplace environment, and complete all necessary onboarding and government required paperwork.
- Conducted regular performance reviews for employees to identify areas of improvement and/or communicated room for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day for the next shift change.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain feedback into their needs in hopes to draw/improve sales and build a regular customer base.
Education
Multiple Job Training Classes/courses Completed
Skills
- Sales
- Quality Management
- Staff Supervision
- Customer Relationship Management
- Program Administration
- Schedule Management
- Account Management
- Safety assurance
- Profit and loss accountability
- Verbal and written communication
- Team training and development
- Multimillion-dollar P&L Management
- Team Player
- Leadership
Timeline
General Manager
Chartwells Schools Dining Services
10.2021 - Current
Assistant Manager
McDonald's Restaurant
11.2004 - 10.2021
Multiple Job Training Classes/courses Completed
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