Tasha Wright
Waldorf,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Planet Fitness Gym
03.2017 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Mediates consumer complaints and responds to inquiries involving issues related to billing and payment, quality of service, retail choice, and formal case matters.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Human Resources Assistant
American Diabetes Associates, TOP ACCOMPLISHMENT
08.2009 - 03.2017
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Created job descriptions on boards for vacant jobs.
Education
Bachelor of Science - Human Resources Management
Phoenix University
Phoenix, AZ06.2015
Skills
- Vendor Sourcing
- Customer Relationship Management
- Supply Chain Management
- Schedule Management
- Staff Motivation
- Problem Resolution
- Staff Supervision
- Team Training and Development
Timeline
General Manager
Planet Fitness Gym
03.2017 - Current
Human Resources Assistant
American Diabetes Associates, TOP ACCOMPLISHMENT
08.2009 - 03.2017
Bachelor of Science - Human Resources Management
Phoenix University
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