Tasha D. Charles
Chicago,IL
Summary
Experienced executive leader, military administrator, and licensed private detective with over a decade of expertise in public safety, legal services, government operations, and business management. MBA-educated with advanced certifications in leadership, healthcare administration, and project management. Demonstrates strategic thinking, operational excellence, and a dedication to empowering others through peer recovery support and veteran advocacy. Proven track record in leading organizations, coordinating large-scale initiatives, and managing regulatory compliance in civilian and federal sectors. Currently serving as CEO of VBS Consulting, providing legal support, investigative services, and administrative solutions.
Overview
7
7
years of professional experience
Work History
Army Unit Administrator- GS-9/2
US Department Of Defense- 60hrs Wkly
01.2024 - Current
- Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
- Supported unit's mission by organizing events, meetings, and training sessions for improved team cohesion.
- Support unit of 500+ service members and families to and through their military career cycles.
- Maintained accurate records of personnel actions to ensure timely processing and compliance with regulations.
- Assisted in budget management, tracking expenditures, and identifying opportunities for cost savings.
- Managed travel arrangements for unit personnel, ensuring seamless coordination and adherence to policies.
- Improved communication within the unit by developing a centralized information system for resource sharing and collaboration.
- Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.
- Facilitated onboarding of new team members, providing guidance on procedures and expectations.
- Collaborated with other departments to streamline administrative functions, resulting in increased productivity across all teams.
- Prepared comprehensive reports on unit performance, enabling leadership to make informed decisions on strategy adjustments.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
SR. Supply Sergeant
United States Army Reserves, 5/100 Battalion
07.2020 - Current
- Responsible for performing task for the upkeep and maintenance of all Army supplies and equipment
- Organize and maintain inventories, load and unloaded, and operated unit-Level computers
- Supervise, issuing and receiving of small arms, while securing and controlling weapons and ammunition in security areas
- Perform a variety of administrative functions such as procedures for shipping, receiving, storing and issuing stock, as well as stock control and accounting procedures
- Conducted the physical security of the building making sure that the memos were up to date and every secure location met the army standards
- Gathered data for each individual soldier making sure each weapon was assigned to the correct soldiers
- Assist with 100% inventories with the commander or an invent of a change of command
- Certified Unit Armorer
- Answer unit calls and took messages for healthcare staff to maximize team productivity.
- Document updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answer multi-line telephone system, provided information and directed calls.
- Arrange discharges and patient transportations.
- Orchestrate efficient and thorough replenishment of unit supplies to handle forecasted capital loads.
Process Server
ABC Legal Services- 35hrs Wkly
02.2020 - Current
- Worked as a Process server is an amplified support position in the legal and court system. Investigate individual or businesses using database, website and social media searches, and more to find people
- Discover and deliver official court and legal documents such as subpoenas, summons, complaints, and more to individuals involved in court cases
- Operate as a messenger and detective; read people and situations accurately for the purpose of maximizing outcomes.
- Knowledgeable of the law while remaining focused under pressure
- Responsible for the handling of confidential documents and filings as needed by the courts
- Lead in the mailing and clerical administrative work of the company's clients as necessary.
- Research defendants' schedules, social media and analyzed personal records to locate defendants.
- Evaluate retail customers' product needs and promoted appropriate store products.
- Thoroughly research court records such as criminal cases, foreclosures and probate estates.
- Track down over 100 defendants per month to serve legal documents as issued.
Correctional Deputy
Cook County Sheriff Department- 60hrs Wkly
03.2021 - 12.2023
- Supported the daily operations of Cook County Department of Corrections 6000+ bed rehabilitative custody facility.
- Supported the daily operations of Cook County Department of Corrections 6000+ bed rehabilitative custody facility.
- Regulate and enforce rules and keep order within the County Jail
- Supervise activities of inmates as required
- Inspect the facility to ensure that individuals met security and safety standards
- Initiate the checks of mail for contraband such as weapons or drugs of residence in the prison
- Prepare incident reports and other documentation; of detail describe of what has taken during the time of the incident
- Provide care and correctional treatment of inmates, such as emergency assistance including CPR, first aid, Escape of inmate, and evacuation procedures
- Implement safest of the individual in custody safety breaking up or preventing physical confrontation and protect inmates and fellow officers from harm
- Monitor and regulated orders for commissary order and distributed balances of individuals in custody balance
- Administer and complete all paperwork for individuals released from custody
- Set goals and objectives for tier to make sure that the standards of the facility are met daily
- Search cells of inmates to identify and confiscate contraband and other prohibited items
- Escort inmates to and from cells, court, hospitals, and medical appointments
- Observe and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Improved inmate behavior by consistently enforcing facility rules and regulations.
Security Supervisor
Allied Universal Security
03.2020 - 04.2021
- Managed and overseen the daily workflow, created work schedules, and assigned security staff including security guards and desk clerks
- Supervised over 60 employees at several work sites across the Chicago Land area
- Organized and conducted training for new hires and current staff
- Facilitated training on workplace searches, drug and alcohol procedures, and similar safety and security concerns
- Used security functions in an organization such as IT systems for access control
- Conducted site patrolling, emergency response units, cash collections, while generating reports of incidents in any investigation
- Evaluated, assess and analyze performance of security personnel
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Assistant Veterans Case Manager
Warrior Summit Coalition
04.2018 - 03.2020
- Partnered with local organizations to expand access to social and community services
- Established and maintained relationships with key stakeholders
- Spearheaded fundraising efforts to support social and community service initiatives
- Created and managed budgets, efficiently allocating resources for social and community service projects
- Outreached and engaged to 500+ community members monthly which led to 30% increase in number of veterans served by organization annually
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Advocated for social and community service programs to increase awareness and funding
- Managed volunteer programs focused on providing community services to undeserved populations
- Conducted community workshops to promote different programs and educate public on available services
- Assessed community needs and identified resources for social and community service programs
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Investigation Specialist
Kates Detective & Security Agency
05.2019 - 02.2020
- Lead dispatch supporting 400+ employees in completing daily activities
- Supervised and Maintain Personal records, while communicating with each Officers to accommodate their needs in the field
- Communicated with various areas, monitoring staff and equipment locations to make sure needs of every property owner were fulfilled
- Created schedules for ongoing officers and made sure each Officers was processed and paid correctly
- Trained officers on importance of safety and security
- Monitored all security cameras on property
- Reviewed and recorded any video needed as evidence in resort
- Trained and supervised new dispatch hires
- Answered phone call from different clients, set up meetings, make copies and management the office
- Documented findings and prepared detailed reports
- Carefully documented statements, observations, and evidentiary materials
Unit Clerk
Saint Bernard Hospital
02.2018 - 05.2019
- Supervised in answering phones, making copies, scheduling appointments and maintaining supplies
- Supported unit of 40+ inpatient nurses in all aspects of completing daily functions
- Admitted patients, administer and maintain patient records, break down medical charts for record-keeping and Coordinated billing
- Communicated with clinical staff to ensure all appropriate patient information is gathered
- Was Responsible for every patient, and making sure all were treated fairly
- Created discharge instructions for patience and initial instructions
- Coordinated the order for new supplies and medical treatment
- Managed by scheduling appointments, processing forms, providing information and maintaining detail records and files
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
Education
Certificate - Project Management Professional
Black Diamon Charities
Chicago, IL05-2025
Certificate - Budgeting Esstentials And Development
Administration Institute Foundation
Brazil, IN05-2025
HRCI Human Resources Associate - Human Resources Management
HRCI
Online05-2025
Certificate - Humanitarian Advocacy / Child Safe Guarding
UNICEF AGORA
01.2024
MBA - Health Administration
Western Governors University
09.2023
Lean Six Sigma Green Belt - Project Management / Process Improvement
Black Diamond Consulting
04.2023
Certification - Crisis Intervention Team Training
Illinois Law Enforcement Training/ Standard Board
05.2022
Certificate - Advanced Mental Health
Illinois Law Enforcement Training/ Standard Board
02.2022
Certificate - State Law Enforcement Exam
Illinois Law Enforcement Training/ Standard Board
04.2021
Unit Armorer Certification -
US Army Armor School
02.2021
Cyber Awareness - Information Technology Project Management
Us Army
03.2020
Bachelor’s Degree - Criminal Justice
Governor State University
02.2020
Para Legal Certificate - Law (Pre-Law)
Purdue University- Global
04.2019
Skills
- Regulatory Compliance
- Maintain Records
- Employee Relations
- Crisis Management Consulting
- Communication Skills
- Security Procedures
- Global Solutions
- Court Testifying
- Protecting People and Property
- Law Enforcement Information Databases
- Local, State and Federal Regulations
- Document Control
- Report Preparation
- Supply Management
- Safety enforcement
- Risk evaluation
- Leadership and supervision
- Project Management
- Inventory Control
- Meeting facilitation
- Accounting assistance
Timeline
Army Unit Administrator- GS-9/2
US Department Of Defense- 60hrs Wkly
01.2024 - Current
Correctional Deputy
Cook County Sheriff Department- 60hrs Wkly
03.2021 - 12.2023
SR. Supply Sergeant
United States Army Reserves, 5/100 Battalion
07.2020 - Current
Security Supervisor
Allied Universal Security
03.2020 - 04.2021
Process Server
ABC Legal Services- 35hrs Wkly
02.2020 - Current
Investigation Specialist
Kates Detective & Security Agency
05.2019 - 02.2020
Assistant Veterans Case Manager
Warrior Summit Coalition
04.2018 - 03.2020
Unit Clerk
Saint Bernard Hospital
02.2018 - 05.2019
Lean Six Sigma Green Belt - Project Management / Process Improvement
Black Diamond Consulting
Certification - Crisis Intervention Team Training
Illinois Law Enforcement Training/ Standard Board
Certificate - Advanced Mental Health
Illinois Law Enforcement Training/ Standard Board
Certificate - State Law Enforcement Exam
Illinois Law Enforcement Training/ Standard Board
Unit Armorer Certification -
US Army Armor School
Cyber Awareness - Information Technology Project Management
Us Army
Bachelor’s Degree - Criminal Justice
Governor State University
Para Legal Certificate - Law (Pre-Law)
Purdue University- Global
Certificate - Project Management Professional
Black Diamon Charities
Certificate - Budgeting Esstentials And Development
Administration Institute Foundation
HRCI Human Resources Associate - Human Resources Management
HRCI
Certificate - Humanitarian Advocacy / Child Safe Guarding
UNICEF AGORA
MBA - Health Administration
Western Governors University
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