Tashad Jordan
Atlanta,GA
Summary
Highly motivated Management Information Systems graduate seeking system administrator opportunities.
Interested in leveraging leadership skills, experience, and acquired classroom knowledge to positively contribute to an organization’s corporate or departmental objectives, while gaining valuable industry experience.
Overview
5
5
years of professional experience
Work History
Junior Systems Administrator
M Tech Systems
Dunwoody, GA
04.2022 - Current
- Resolve conflicts between different software programs running on the same server.
- Troubleshot network issues and provided technical support to users.
- Utilize Qualys to perform daily scans, and penetration tests to identify vulnerabilities in our systems, networks, and applications.
- Setup two factor authentication in DUO for remote desktop and VPN connectivity
- Create user accounts and managed access rights for users
- Monitor SQL servers and databases in Microsoft Azure
- Manage the security of build definitions and releases in DevOps TFS
- Assign users to pipelines and projects in Azure DevOps
- Import BACPAC files using Microsoft Azure Storage Explorer
- Perform monthly maintenance to internal and SaaS environments
Information Technology Technician
Carolina Handling
Tucker, GA
08.2021 - 04.2022
- Diagnosed and troubleshoot end user desktop application issues and provide resolution
- Supported users using PCs, laptops, cellphones, tablets, and toughbooks
- Support user hardware and software needs via telephone, remote, and in person
- Provided internet security by managing spam filter and Carbon Cloud
- Created profiles for new employees using Active Directory.
- Troubleshot network connectivity issues involving routers, switches, hubs.
- Configured servers, routers and switches to prepare for deployment throughout organization.
Help Desk- Team Lead
AT&T (Contractor)
Atlanta, GA
09.2018 - 08.2021
- Maintained accurate records of all Help Desk activities including calls received, resolutions provided and follow-up actions taken.
- Provided technical support and assistance to internal users on a variety of hardware, software and network related issues.
- Provided tier 2 troubleshooting to AT&T employees
- Provided daily, monthly, yearly metrics and performance reports of help desk activity to my manager
- Prioritized and managed multiple support tickets through BMC Remedy management system.
Education
Bachelor of Business Administration (B.B.A) in Management Information Systems -
Montclair State University
01.2018
Skills
- Proficient in Microsoft Office 365 admin
- Azure Active Directory
- Microsoft Azure
- Microsoft Endpoint
- Carbon Cloud admin
- Vsphere admin
- SAP
- MS Project
- MY SQL
- Oracle
- Tableau
- Java
- Raiser’s Edge
- PaperSave
- Python
- BMC Remedy
- Remote Desktop manager
- Team Foundation Server(TFS)
- FileZilla
- Microsoft Forms
- DNS Entry
Leadership Experience
- Member- EOF Male Leadership Academy, Montclair, NJ, Fall 2014 – Present
- Mentor – Marist High School, Bayonne, NJ, September 2012-June 2013
- Team Lead – AT&T, Atlanta, GA, March 2019-August 2021
Coursework
- Information Technology Infrastructure
- IT Security
- Database Management Systems
- Fundamentals of Project Management
- Data Analysis Interpretation & Communication
Timeline
Junior Systems Administrator
M Tech Systems
04.2022 - Current
Information Technology Technician
Carolina Handling
08.2021 - 04.2022
Help Desk- Team Lead
AT&T (Contractor)
09.2018 - 08.2021
Bachelor of Business Administration (B.B.A) in Management Information Systems -
Montclair State University