Tasha D Swafford
Lakeland,FL
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing strong and efficient teams while improving processes and increasing productivity. Bringing solid understanding of Insurance Authorizations, Cosmetology and Mastectomy trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
4
4
Certification
Work History
Authorizations Manager
Pinnacle Home Care
01.2023 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed documentation for accuracy and assessment of necessity.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Built relationships with diverse stakeholders to achieve successful program implementation.
Manager Of Retail Operations
Moffitt Cancer Center
10.2018 - 08.2022
- Develops and prepares annual operating budget.
- Oversees recruitment, hiring, orientation, discipline and performance evaluation for area of responsibility.
- Ensures effective development and cross-training of team, to ensure seamless day-to-day coverage.
- Maintain advanced knowledge of Salon and Boutique point of sale and booking applications.
- Work with software vendors and IT on all trouble shooting and software issues.
- Facilitate excellent patient experience, drive revenue growth and follow all health and safety regulations.
- Fill in for staff as required during breaks or others absences.
- Adjust service offerings and product assortment to enhance patient care and patient experience Set goals, track and measure results using metrics and Key Performance Indicators (KPIs).
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Provided coaching and counseling to 3 employees to encourage professional growth as well as meet short- and long-term goals.
- Revitalized salon area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Salon Manager
Fantastic Sam's
01.2017 - 01.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Removed outdated policies and modernized structure.
- Sourced high-quality and trending hair care products for salon
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Cosmetology Clinic Educator
Kankakee Career Center
01.2016 - 01.2017
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Handled day-to-day running of clinic floor, ensuring high levels of productivity and progression.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted program participants with achieving career and learning goals.
- Conducted practice exams for 60 students including both theoretical and practical sections.
- Prepared students for Illinois cosmetology exam with 90% success.
Education
Cosmetologist - Cosmetology
Pivot Point Academy
Evanston, IL07.2003
Some College (No Degree) - Accounting And Business Management
DeVry University
Chicago, ILCosmetology Educator - Cosmetology Education
Dudley Beauty College
Chicago, IL05.2011
Trichologist - Trichology
World Trichology Society
Staten Island, NY10.2021
Skills
- Social Media Management
- Digital Advertising
- Digital Marketing
- SalonBiz, Lawson, Position Manager,Millennium , Kronos, Oracle, Kantime and Super Salon experience
- Financial Management
- Training and Development
- Business Development
- Operations management
- Business administration
- Sales and marketing
- Budgeting and forecasting
- Cost Reduction Strategies
- Relationship building and management
- Workforce Management
- Prior Authorization Processing
- Medical Terminology Expertise
Certification
- Trichologist, World Trichology Society - October,2021
- Mastectomy Fitting Training - May,2021
- Licensed cosmetologist Florida - 3 Years
- Cosmetology Educator License - 10 Years
- Cosmetologist License - 18 Years
Timeline
Authorizations Manager
Pinnacle Home Care
01.2023 - Current
Manager Of Retail Operations
Moffitt Cancer Center
10.2018 - 08.2022
Salon Manager
Fantastic Sam's
01.2017 - 01.2018
Cosmetology Clinic Educator
Kankakee Career Center
01.2016 - 01.2017
Cosmetologist - Cosmetology
Pivot Point Academy
Some College (No Degree) - Accounting And Business Management
DeVry University
Cosmetology Educator - Cosmetology Education
Dudley Beauty College
Trichologist - Trichology
World Trichology Society
Similar Profiles
Christina CabreraChristina Cabrera
DIRECTOR OF CLINICAL SERVICES at Pinnacle Home CareDIRECTOR OF CLINICAL SERVICES at Pinnacle Home Care
Andrea DrakeAndrea Drake
Development Therapist at Pinnacle Home CareDevelopment Therapist at Pinnacle Home Care
OSCAR CONTRERASOSCAR CONTRERAS
REGISTER NURSE at PINNACLE HOME CAREREGISTER NURSE at PINNACLE HOME CARE
COURTNEY THOMPSONCOURTNEY THOMPSON
Auto Body Repair Technician at Ian Auto Body LLCAuto Body Repair Technician at Ian Auto Body LLC
Baily CraigBaily Craig
Shift Supervisor at StarbucksShift Supervisor at Starbucks