Open To Work
Tasha Grant
Tuscaloosa
Summary
Dynamic customer service professional with a proven track record at EngageCX, excelling in Medicare verification and ensuring data accuracy. Skilled in active listening and de-escalation techniques, I build strong relationships while efficiently resolving inquiries, contributing to enhanced customer satisfaction and loyalty. Committed to maintaining HIPAA compliance in all interactions.
Overview
4
4
years of professional experience
Work History
Verification Specialist
EngageCX
Thousand Oaks
10.2025 - 11.2025
- Confirm Medicare enrollment status (Part A, Part B).
- Answer basic Medicare coverage questions (within role scope).
- Collect and Verify Beneficiary Information.
- Access and navigate tools such as: CMS databases, and Internal CRM or enrollment systems.
Customer Service Advocate
Sagility
El Paso
07.2024 - 01.2025
- Answer incoming calls from customers, members, or patients.
- Give clear and accurate information related to services, benefits, or account details.
- Research issues and work toward resolving them efficiently — ideally on the first contact.
- Adhere to company policies, procedures, and any applicable regulatory standards (e.g., in healthcare settings)
Tier 1 Customer Service Representative
American Customer Care
Montoursville
02.2023 - 03.2024
- Handle inbound and outbound calls from customers.
- Identify customer needs and resolve basic product or service issues.
- Assist customers with order placement, shipping status, cancellations, and returns.
- Record all customer interactions accurately in the CRM (customer relationship management) system.
Advisor II Customer Service Representative
Concentrix
Cincinnati
08.2022 - 12.2022
- Conducted outbound and inbound calls to educate clients on healthcare options, including private insurance, Medicaid, and Medicare.
- Utilized consultative sales techniques to review healthcare plans, explain benefits, and support informed client decisions.
- Built trust and rapport with clients while assisting with healthcare coverage applications and ensuring accuracy.
- Maintained strict confidentiality of client information in compliance with privacy laws and company policies.
Sales and Service Specialist
Harry & David
Medford
10.2021 - 03.2022
- Assisted customers with product recommendations, order placement, and tracking via phone and online channels.
- Promoted and sold products, leveraging upselling and cross-selling techniques to maximize sales opportunities.
- Built strong customer relationships by educating on product features and benefits and addressing individual needs.
- Identified and acted on opportunities to increase sales based on customer preferences and feedback.
Customer Service Representative
Advance America
Tuscaloosa
07.2021 - 10.2021
- Responded to customer inquiries and resolved complaints regarding financial products and services.
- Handled financial transactions, including loan applications, payments, with accuracy and attention to detail.
- Educated customers about financial products, features, and terms to support informed decision-making.
- Escalated complex concerns to management, ensuring prompt and effective resolution.
Education
Medical Billing & Coding -
Ultimate Medical Academy
Tampa, FL11-2015
High school diploma -
Livingston High School
Livingston, AL05-1996
Skills
- Customer service excellence
- Active listening
- CRM proficiency
- Medicare verification
- HIPAA compliance
- De-escalation techniques
- Data accuracy
- Time management
- Call documentation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Verification Specialist
EngageCX
10.2025 - 11.2025
Customer Service Advocate
Sagility
07.2024 - 01.2025
Tier 1 Customer Service Representative
American Customer Care
02.2023 - 03.2024
Advisor II Customer Service Representative
Concentrix
08.2022 - 12.2022
Sales and Service Specialist
Harry & David
10.2021 - 03.2022
Customer Service Representative
Advance America
07.2021 - 10.2021
Medical Billing & Coding -
Ultimate Medical Academy
High school diploma -
Livingston High School