Tashaka Fredericks
Waldorf,MD
Summary
Hardworking and reliable with
strong ability to complete task
being assigned knowing the
urgency of work pressure with
specific timeframe. Highly
organized, proactive, trustworthy
and punctual with team-oriented
mentality
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Acquity BPO
10.2022 - 01.2024
- Made outbound sales calls to potential customers to promote products and services.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with new customers to give details about company offerings.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
Checkin Agent
Roraima Airways Inc.
09.2018 - 12.2021
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Followed up on lost luggage inquiries from customers promptly.
- Greeted customers and provided assistance in completing check-in procedures.
- Verified customer identification documents and travel itineraries.
- Checked passengers in for flights using airline computer systems.
- Answered incoming calls from customers regarding flight statuses, cancellations and delays.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
Secretary and Financial Assistant
Nehemiah Comprehensive School
01.2007 - 07.2017
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
Education
Business
Critchlow Labour College
01-2006
High School Diploma -
Nehemiah Comprehensive School
07-2004
Skills
- Professional Appearance
- Basic computer skills
- Cash handling experience
- Data Entry
- Problem-Solving
- Phone Etiquette
- Adaptability and Flexibility
- Telephone reception
- Customer Service
- Microsoft Office
Certification
- Certificate of Appreciation for years of Dedicated Service - Nehemiah Comprehensive School
- Certificate of Achievement for Best Attendance - Acquity BPO Guyana Inc.
Timeline
Call Center Sales Representative
Acquity BPO
10.2022 - 01.2024
Checkin Agent
Roraima Airways Inc.
09.2018 - 12.2021
Secretary and Financial Assistant
Nehemiah Comprehensive School
01.2007 - 07.2017
Business
Critchlow Labour College
High School Diploma -
Nehemiah Comprehensive School
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