Tashala Cox
Virginia Beach,VA
Summary
Highly enthusiastic office manager with over 10 years of customer service experience. Organized, independent worker with strong time management skills. Meticulous and able to learn new tasks quickly and effectively. Focused experience in office management and patient access. Specialized in managing patient medical records, scheduling appointments, and verifying insurance coverage. Superior communicator comfortable with extensive patient contact via phone and in office. Familiar with HIPAA guidelines and EMR software.
Overview
7
7
years of professional experience
Work History
Residential Program Manager
Mason Counseling Group
Norfolk, VA
01.2024 - Current
- Communicated regularly with team members regarding client progress and issues that arose during programming sessions.
- Ensured compliance with all applicable laws, regulations and policies related to residential programming.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Collaborated with other departments to ensure a comprehensive approach to client care was taken when necessary.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Supervised staff in the execution of daily tasks related to the residential program.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted regular rounds to keep residents and areas safe and secure.
OBOT Program Manager
Behavioral Health Group
11.2019 - Current
- Supervise all administrative and counseling team members
- Collaborate with different departments to ensure all disciplines work together to carry out the company and program's mission and to meet metric goals
- Manage all patient access activities from scheduling appointments to new patient intakes including id and insurance verification
- Perform daily accounting duties including collecting and accounting for patient payments
- Initiate and manage new process initiates to ensure the flow of the clinic
- Assist in interviewing and completing orientation/training for new team members
- Manage supply ordering and all service needs for the clinic.
Regional Finance Coordinator
Behavioral Health Group
06.2018 - 11.2019
- Coordinated and managed patient access and revenue cycle activities at 5 OTP clinics
- Supported new third-party payer deployments
- Managed accounts to ensure insurance eligibility verification and accurate third-party billing
- Monitored KPIs (Power Bi) and analyze data to identify areas of improvement
- Provided excellent customer service and conflict resolution skills to deescalate any patient grievances regarding patient registration and billing.
Patient Registration Coordinator
Behavioral Health Group
10.2016 - 06.2018
- Greeted and checked in patients daily while providing excellent customer service
- Scheduled appointments, collected of daily payments, and verified insurance eligibility
- Answered telephone calls and face-to-face inquiries
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Completed new patient intakes.
Education
Completion Certification - Medical Administration Assistant
Medcert
Iowa Falls, IA12-2022
Diploma -
Woodrow Wilson High
06.2006
Some College (No Degree) -
Tidewater Community College
Norfolk, VABachelor of Science - Social Work
Virginia Union University
Richmond, VASkills
- Communication
- Interpersonal
- Medical Terminology
- Data Entry
- Strategic and Analytical Thinking
- Office/People Management
- Insurance Verification
- Patient Access
- Revenue Cycle
- HR Recruitment and Hiring
- New Employee Orientation and Training
Personal Information
Title: Program Manager
Timeline
Residential Program Manager
Mason Counseling Group
01.2024 - Current
OBOT Program Manager
Behavioral Health Group
11.2019 - Current
Regional Finance Coordinator
Behavioral Health Group
06.2018 - 11.2019
Patient Registration Coordinator
Behavioral Health Group
10.2016 - 06.2018
Completion Certification - Medical Administration Assistant
Medcert
Diploma -
Woodrow Wilson High
Some College (No Degree) -
Tidewater Community College
Bachelor of Science - Social Work
Virginia Union University
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