Tashalyn Portis
Atlanta,GA
Summary
Certified ScrumMaster® (CSM®) with leadership and project management experience. Proficient in developing quality assurance monitoring, coaching, and employee training programs. Skilled in establishing strategies that encourage the consistent achievement of service and performance milestones for self and others. Regarded for the ability to deliver outstanding results with the highest degree of professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Consultant
AAA- Auto Club Group
06.2022 - Current
- Led planning, execution, monitoring and closing of digital marketing projects, ensuring they were delivered on time, within scope, and within budget
- Collaborated closely with stakeholders from IT, marketing, and consumer insights to gather requirements, define project scope, and establish objectives
- Worked with QA teams to ensure thorough testing and adherence to quality standards. Participated in user acceptance testing (UAT) and completed troubleshooting as needed
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency
Manager, Quality Assurance (QA)
CHURCH'S CHICKEN
04.2019 - Current
- Provided cross-functional support for restaurant operators, suppliers, distributors, and various internal departments
- Prepared reports and dashboards using business intelligence software to monitor product quality KPIs
- Analyzed and reported quality complaint trends for QA and Supply Chain teams
- Maintained product specifications, nutritional information, and audits
- Managed relationship with QA and Incident Management vendors.
- Facilitated system enhancements that increased end user functionality which resulted in 45% reduction in complaint resolution time
Acquisition Sales Supervisor
STATE FARM
04.2017 - 05.2022
- Provided the first line supervision of 15 specialists, including sales coaching, development, performance management, and salary administration activities of assigned direct reports
- Delivered training and coaching and ensured compliance with company policies and legal requirements.
- Designed and developed a sales training approach, curriculum deliverables as well as delivery timelines and strategies
- Encouraged Leadership & Specialist engagement while managing needs and expectations.
Digital Account Manager
SERTEC CORPORATION
01.2013 - 03.2017
- Served as a direct liaison for the Chick-fil-A Support Center's Information Technology Department ensuring successful operations of customer support for the digital programs offered by Chick-fil-A
- Developed relationships with key client contacts.
- Created training program and led training sessions for Chick-fil-A CARES Coordinators and Support Team Members on proper chain-wide Chick-fil-A Call Handling Procedures and Reporting, resulting in a 50% reduction of operator errors during the first year in this role.
CONTRACT ROLES
Learning & Development
Field Training Manager
PICTUREU PROMOTIONS
01.2019
- Traveled internationally, trained, and supervised a team of trainers in preparation for the launch of an annual promotion
- Supervised the instruction of temporary retail associates on equipment set-up, software operation, & sales processes
- Met budgetary guidelines while setting a record for highest sales achieved within the region.
Restaurant Training Analyst
THOMPSON TECHNOLOGIES
01.2018 - 01.2019
- Provided training and resources to Chick-fil-A's restaurant owners and training directors on the use and implementation of the newly released LMS - Pathway
- Assisted with creating and updating knowledge base to be leveraged by others to efficiently use and troubleshoot Pathway independently.
Training Specialist
U.S. SECURITY ASSOCIATES
01.2017 - 01.2018
- Delivered nationwide training sessions for new hires
- Developed traditional and e-learning training modules to be utilized by new and existing employees
- Designed knowledge checks and course interactions which led to an increase learning and retention
- New hire exam pass rates increased over 40% within 6 months.
Education
Master of Science - Western Governors University
Management And Leadership
Bachelor of Science - Western Governors University
Business Marketing Management
AINS - The Institutes
Associate in General Insurance
Skills
- AEM (Adobe Experience Manager)
- Articulate 360
- Jira
- Microsoft Office
- Pathway
- ServiceNow
- SharePoint
- Sisense
- Trello
- Workfront
Certification
- Certified ScrumMaster® (CSM®), Scrum Alliance, Inc - #1868973
- ServSafe Food Handler, ServSafe, #5369482
Areas Of Strength And Expertise
- New Employee Training
- Instructional Design
- Quality Assurance
- Data Analysis
- Project Management
- Sales & E-commerce
- Leadership
- Client Retention
Timeline
Business Consultant
AAA- Auto Club Group
06.2022 - Current
Manager, Quality Assurance (QA)
CHURCH'S CHICKEN
04.2019 - Current
Field Training Manager
PICTUREU PROMOTIONS
01.2019
Restaurant Training Analyst
THOMPSON TECHNOLOGIES
01.2018 - 01.2019
Acquisition Sales Supervisor
STATE FARM
04.2017 - 05.2022
Training Specialist
U.S. SECURITY ASSOCIATES
01.2017 - 01.2018
Digital Account Manager
SERTEC CORPORATION
01.2013 - 03.2017
CONTRACT ROLES
Learning & Development
Master of Science - Western Governors University
Management And Leadership
Bachelor of Science - Western Governors University
Business Marketing Management
AINS - The Institutes
Associate in General Insurance
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