Tashamae Wilson
Philadelphia,PA
Summary
Detail-oriented Data Entry Specialist with extensive experience in data management and administrative support. Over 2 years of experience in processing member information, ensuring accurate data input, and responding to inquiries at the Philadelphia Federation of Teachers Union. Proficient in Microsoft Office Suite, including Excel and Word, Google Drive, Google Documents, and SalesForce; with a strong focus on attention to detail and time management. Known for efficiently managing high-volume tasks and contributing to streamlined operations.
Overview
7
7
years of professional experience
Work History
Program Clerk / SwitchBoard Opt./ Data Entry Spec
Philadelphia Federation of Teachers Union
Philadelphia
10.2022 - Current
- Processed payments for retirees, ensuring timely and accurate transactions.
- Gathered member information and distributed new prescription and dental cards to current members.
- Collected and uploaded data into the system, providing comprehensive responses to member inquiries.
- Transferred calls to coordinators and looked up active and retired members in the system.
- Assisted administration in modifying correspondence to members and retirees regarding changes in benefits and premium plans.
- Trained new employees the eligibility department
- Deal with Cobra entry and cutting on peoples benefits and as well terminating benefits when bill not paid
- Deal with Public Sector and Cobra of the Public sector with printing out cobra letters on both public sector and regular school district cobra benefits
- Answer the PFT First Floor switchboard and operating in salesforce to input messages for staffers and information officers
- Deal with mailroom, by putting mail in the mail machine to get stamped and then deliver the mail to mailbox
- Secretary work with answering phones and taking messages for the bosses and ask if they wanted to speak with this person
- Upload documents to the system and also check the website portal for documents to upload to the RJE system.
- Check Cobra and Retireeinfo emails for documentations for benefits.
- Scanned the Bookkeeping/Accounting Work on the USB and Google Drive.
- Trained and showed office manager what to do in Cobra and we took notes on public sector showed each other what to do.
FC Associate 1
Amazon Company
Philadelphia
10.2021 - 09.2022
- Delivered exceptional customer service and maintained stocked shelves.
- Packaged products efficiently and prepared items for distribution to delivery drivers.
Mail Clerk
University of Pennsylvania College
Philadelphia
06.2019 - 08.2019
- Delivered and collected mail, ensuring timely distribution.
- Provided customer service by scanning mail into the system for tracking purposes.
- Instructed students on retrieving oversized packages from the mailroom.
Education
Diploma - Massage Therapy and Body and Business
Lincoln Technical Institution
Plymouth Meeting06.2007
Associate of Science - Criminal Justice and Business Science
Katherine Gibbs School
Norristown05.2005
Skills
Microsoft Word
Powerpoint 2000-2010
Data Entry
Attention to Detail
Database Management
Microsoft Excel
Microsoft Office
Time Management
Independent
Internet
Typing
Google Workspace
Communication
Salesforce
RJE System
Mail Machine
Google Documents
Google Drive
HIPPA Training
Personal Information
Title: Data Entry Specialist
Timeline
Program Clerk / SwitchBoard Opt./ Data Entry Spec
Philadelphia Federation of Teachers Union
10.2022 - Current
FC Associate 1
Amazon Company
10.2021 - 09.2022
Mail Clerk
University of Pennsylvania College
06.2019 - 08.2019
Diploma - Massage Therapy and Body and Business
Lincoln Technical Institution
Associate of Science - Criminal Justice and Business Science
Katherine Gibbs School