Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tashamba Lockhart II

Clermont,FL

Summary

Results-driven Associate with a strong background in customer service, sales, and client relations, dedicated to enhancing company efficiency and profitability. Proven ability to excel both independently and as part of a team, leveraging expertise in merchandising to drive growth. Seeking a challenging position that allows for substantial contributions to organizational success.

Overview

11
11
years of professional experience

Work History

HR/OMS SUPERVISOR

UPS
08.2020 - Current
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Worked closely with human resources to support employee management and organizational planning.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Trained new employees on company policies and procedures.

Retail Associate

Dicks Sporting Goods
Miami, FL
09.2019 - 03.2020
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Attended team meetings to discuss sales goals, upcoming promotions.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.

Package Handler

Fed-Ex
Miami, FL
01.2019 - 12.2019
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Operated material handling equipment safely to move heavy packages.
  • Managed time efficiently to meet or exceed productivity targets.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Organized packages according to type, size, destination, and other specifications.

Stock Associate/Retail Associate

Under Armour
Orlando, FL
08.2017 - 07.2018
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Contributed to team discussions on new initiatives and procedural changes.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Assisted in handling customer issues according to set standards.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.

Merchandiser

Coca Cola
Orlando, FL
01.2017 - 08.2017
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.

Stock/Grocery Clerk

Publix
Orlando, FL
07.2015 - 12.2016
  • Unloaded delivery trucks and organized stock room to optimize space and efficiency.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Set up displays for seasonal promotions or events in accordance with company guidelines.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Organized backroom storage areas according to company standards for safety and efficiency.

Cashier/Stocker

Dollar Bee LLC
07.2014 - 07.2015
  • Maintained work area and kept cash drawer organized.
  • Processed sales transactions to prevent long customer wait times.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

Bachelor of Business Management -

Florida International University
Miami, Fl
04-2020

Skills

  • Analytical thinking
  • Schedule development
  • Process improvement
  • Training and mentoring
  • Inventory control
  • Strategic planning
  • Payroll processing
  • Associate training

Timeline

HR/OMS SUPERVISOR

UPS
08.2020 - Current

Retail Associate

Dicks Sporting Goods
09.2019 - 03.2020

Package Handler

Fed-Ex
01.2019 - 12.2019

Stock Associate/Retail Associate

Under Armour
08.2017 - 07.2018

Merchandiser

Coca Cola
01.2017 - 08.2017

Stock/Grocery Clerk

Publix
07.2015 - 12.2016

Cashier/Stocker

Dollar Bee LLC
07.2014 - 07.2015

Bachelor of Business Management -

Florida International University

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Tashamba Lockhart II