Tashana Armstrong
Fayetteville,GA
Summary
A results-driven analyst with proficiency in SQL, and Microsoft Excel, and a knack for problem-solving and consulting. Adept at extracting, manipulating, and analyzing data to derive actionable insights that drive business growth. Proven ability to collaborate with stakeholders to understand their needs, provide strategic recommendations, and deliver innovative solutions. Excel in identifying inefficiencies and implementing process improvements to optimize operations. With a strong analytical mindset and excellent communication skills, I am committed to delivering value and driving success in an analyst role that leverages SQL, Excel, problem-solving, and consulting abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Consultant
Ernst & Young
11.2024 - Current
- Led cross-functional teams to develop and implement strategic solutions for clients.
- Analyzed complex business challenges, delivering actionable insights to drive decision-making.
- Streamlined project workflows, enhancing efficiency and reducing turnaround times.
- Evaluated clients' needs and created plan of action to provide solutions.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Facilitated workshops and training sessions to enhance client capabilities and optimize performance outcomes.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Implemented Enterprise customers totaling up to 20,000 employees
Implementation Consultant
Jubilant
09.2022 - 11.2024
- Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, handoffs, and decision points
- Providing strategic expertise and consulting across UKG Solutions with a focus that will help support our customers, answering complex questions on the function and usage of the product
- Manage multiple tasks and projects under tight deadlines while supporting colleagues with their daily operations
- Host consultation meetings with clients to excel in their progress throughout the designated project plan
- Provide continuous quality improvement for client experience on a routine basis while being solution-oriented with a focus on what is forecasted
- Implemented clients who were currently doing business in all 50 states and ensuring compliance
Solution Consultant II
UKG
10.2021 - 08.2022
- Coordinate and perform the lifecycle of assigned implementation projects in compliance with UKG’s implementation methodology
- Provide analytical and design expertise; system configuration; data mapping; testing and client support of live payroll processing
- Track, manage, and oversee the resolution of open implementation issues/items
- Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
- Provide timely follow-up and resolution of open project-related items
- Managed up to 3 midsize clients at the same during the implementation process
Implementation Specialist
Coastal Payroll
09.2017 - 10.2021
- Manage the onboarding process for new clients implementing our products and services
- Work with new clients to provide in-depth training in the setup, and use, of systems and applications
- Customize the program based on clients’ individual needs and specifications
- Create data mapping from the client’s current payroll system to iSolved
- Recognize client business issues and concerns and recommend and implement an appropriate solution
- Involved in an acquisition and converted over 60 clients in 8 months
Table Game Supervisor
Hollywood Casino
08.2016 - 08.2017
- Observed four to six game tables at a time to ensure that tribal, state, and federal regulations were adhered to during the playing of games and wagering
- Maintain $100,000 per shift and established table limits for each game
- Educated the house rules to both patrons and staff to ensure all rules and guidelines were followed
Table Games Dealer
Barona Casino
08.2006 - 08.2016
- Handled over $21M whilst computing the amounts of players' wins or losses accurately, and scanned winning tickets presented by patrons to calculate the amount of money won
- Conducted gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations to minimize any infractions that could result in the mismanagement of money
- Paid winnings or collect losing bets as established by the rules and procedures of a specific game
- Opened and closed cash floats and game tables
Skills
- Strategic planning
- Software implementation
- Digital transformation
- Teamwork mindset
- Consulting
- Project documentation
- Change management
- Flexibility
Certification
- UKG People Analytics, UKG - 2024 - current
- Pro Pay and People Center, UKG - 2021- current
- Pro Pay and People Center Canada, UKG - 2023- current
Timeline
Senior Consultant
Ernst & Young
11.2024 - Current
Implementation Consultant
Jubilant
09.2022 - 11.2024
Solution Consultant II
UKG
10.2021 - 08.2022
Implementation Specialist
Coastal Payroll
09.2017 - 10.2021
Table Game Supervisor
Hollywood Casino
08.2016 - 08.2017
Table Games Dealer
Barona Casino
08.2006 - 08.2016