Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
LANGUAGES
Community Service
Other Work Experience
Philanthropic Work
Timeline
Generic

Tashana Briscoe

West Palm Beach,FL

Summary

Dynamic change leader with a proven track record of guiding projects from inception to completion, consistently delivering results in fast-paced environments. Adept at fostering collaboration and leveraging strategic planning and project management expertise to meet evolving organizational needs. Skilled in stakeholder engagement, ensuring alignment and buy-in across diverse teams while maintaining a focus on reliability and effective communication. Recognized for a results-driven approach that consistently exceeds expectations and drives organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Lead Consultant

Jamaica Public Service Limited (JPS)
02.2025 - 04.2025
  • Successfully designed and implemented a talent acquisition project solution to recruit 290 field workers across the island within 7 weeks.
  • Created the project plan, coordinated and executed 7 recruitment fairs across 5 parishes to hire 290 Vegetation Field Workers for Jamaica Public Service Limited (JPS).
  • Developed toolkits, forms and templates used in executing the project and recruitment fairs.
  • Create goggle workspace and excel templates in collaboration with Project IT specialist.
  • Designed the layout and flow for each Job Fair in collaboration with the JPS Team.
  • Design the candidate journey map and flow through the recruitment process and recruitment fair experience.
  • Directed the marketing strategy with the project marketing specialist for newspaper, radio station, town crier and social media personality to draft and develop content to successfully attract candidates.
  • Mentored junior consultants on best practices in project management and industry-specific knowledge, enhancing overall team capabilities.
  • Assessed project progress regularly, making adjustments as needed to ensure successful outcomes were achieved on schedule.
  • Conducted thorough risk assessments for each project, ensuring potential issues were addressed proactively.
  • Enhanced client satisfaction through timely delivery of high-quality project outcomes.
  • Partnered with Ministry of Labour & HEART Trust/NSTA (National Service and Training Agency) to source and pipeline candidates.

Human Resource & Communications Director - CBL (Seconded to Joint Venture with Red Stripe - Celebration Brands Limited)

Pepsi-Cola Jamaica
01.2022 - 12.2024
    • Directed the optimization of Global's People & Management dashboard to monitor Turnover, Recruitment Cycle Time, Headcount, People Cost, Vacation Liability, Overtime & more. This resulted in YoY improvements in most KPIs, ranging from 2% - 40%. Turnover decreased on average by 3% YoY (2022-2024).
    • Directed the People Cost (Headcount and People Indirect) budget annually and kept it relatively steady YoY, with diversification impacting performance and engagement. This resulted in salary calibrations of 7-60% and savings of >13M for 2024.
    • Initiated and directed participation in Grupo Mariposa's execution of McKinsey's Organizational Health Index (OHI) Culture Change Program, increasing participation and scores. This resulted in a 60% increase in participation (2022 - 2024) and a 16-point increase in the OHI score in 2024.
    • Successfully petitioned the Board of Directors to have all the frontline sales motorcycle riders transitioned to motor cars due to safety concerns. Reducing motorbike accidents and deaths from an average of 1 or more per annum to 0 fatality for 2023 to date.
    • Used change management skills to ideate and direct the implementation of the Cool Down Project to bring awareness and desire for change and to prepare the employees' mindset for the deployment of the new culture.
    • Used creativity and innovation to conceptualize and direct the development and launch of CBL's brand behaviors and revamped the existing company values to reinforce the new WiTallawah Culture brand.
    • Directed the optimization of CBL's social media presence and increased engagement by 100% across all platforms, including LinkedIn, Instagram and Facebook.
    • Used Organizational Psychology concepts and techniques to successfully develop and implement a 5-Year People Agenda centered on the total rewards approach to transform company culture.
    • Redesigned the HR & Communications structure to include an HR Business Optimization Manager and later HR Controls unit to manage numerous HR projects and programs.
    • Developed and directed the implementation of the 2023 Compensation and Benefits Strategy to benchmark employee salaries & commissioned a Job Analysis with Birches Group to create job grades and salary bands.
    • Used persuasion and negotiation skills (in collaboration with the Managing Director and Finance Director) to win the approval of the board of directors to implement the same strategy and to calibrate employees' salaries closer to the market rate, starting with the first wave of salary increases for most employees in 2024.
    • Developed and directed the launched CBL's Wellness Program encompassing the Great Places to Work dimensions of wellness.
    • Spearheaded the development and negotiation of CBL's EAP Programme, providing 24/7 access to mental health care and intervention for the employees.
    • Directed the project to review and select a suite of HR Systems and tools to optimize the HR infrastructure. This included tools for Time and Attendance (Deputy), HRIS (BambooHR), and Performance (Lattice); successfully implemented BambooHR and piloted Deputy.
    • Collaborated with the Transformation Manager on the implementation of the Grupo Mariposa World Productivity Program, OpCo project lead for People & Management Chapter, with an 89% score in the first year, with a steady increase for all subsequent years
    • Directed the review and optimization of the payroll process, resulting in salaries being dispatched 7 days earlier each month.
    • Directed the execution of several big events, including Strategy Day, Workshop (overnight at a resort with a motivational speaker, Sports Days and Party), Tallawah Awards and Christmas Party
    • Directed the design implementation plan, customization and successful deployment of the corporate Leadership Index and leadership training program, talent review and standards program at CBL
    • Spearheaded partnerships with HEART Trust/NSTA (National Service and Training Agency), Ministry of Labour & Social Services, Red Cross Jamaica and Ministry of Health and Wellness to pipeline candidates and obtain training and certifications for employees.
    • Strategized and directed the HR Controls (payroll and PM) team to centralize, digitize, optimize and unify most of the HR Services and documents, including Job Letter Requests, Salary Advances, Job Descriptions and Goals management templates and Headcount monthly reports. This enabled us to make data-driven decisions and become more agile
    • Project Sponsor and Lead for Project Mao (employee exit project and recruitment fair).
    • Managed and responded to several crises, including employee accidental death, COVID-19, criminal activity on site and natural disasters.
    • OpCo project lead for several internal product launches including CBLShApp (online shop for Red Stripe and Pepsi Cola), Red Stripe Rum Stripe and Pepsi Cola Tropicana Apple and Grape Juice.

HR Consultant

Consultancy Services
04.2018 - 12.2021
    • Conceptualized, built, and delivered HR Strategy – People, Culture and Revenue course to the first cohort of
    • SME business owners in The Honey Foundation's Create Your Strategic Roadmap (A Recovery Plan for After COVID-19) Course
    • Developed and implemented multiple training frameworks for teams
    • Created content and facilitated panel discussions, conference talks covering topics such as workplace culture, World of Work, Expectations of Employers, and Conflict Resolution
    • Created a batch of Job Analyses for a recruiting firm

      • FMCG – Working directly with the CEO of a multimillion-dollar FMCG to:

      • Conducted Competency Gap Analysis for the HR Talent
      • Completed HR Needs and Best Practice Audit
      • Improved and documented HR policies and procedures
      • Redesigning the Org. Structure and function of the HR Dept and revamping the Job Descriptions for the team
      • Headhunting their new HR Manager

        • Tech Start-Up – Working directly with the CEO of a multimillion-dollar Tech Start-Up to:

        • Develop their four-year workforce plan
        • Develop and implement their talent Acquisition and Team Development Strategy
        • Created and implemented an intervention to increase team synergy, efficiency, and wellness
        • Strategizing a redesign of a compensation and benefits structure

          • Automobile Servicing

          • Collaborated in creating their Employee Handbook (Policy & Procedure) for a company with 250+ employees

Learning Development and People Experience Manager (Jamaica Market)

Digicel Group
01.2020 - 11.2021
    • Used analytical skills, complex problem solving, and innovation to manage the company's COVID-19 vaccination project, vaccinating over 1000 employees within 6 weeks in a vaccine hesitant environment.
    • Internal Engagement Agile Lead: streamlined and managed the head office calendar and activities to maintain smooth and collaborative execution between Commerical, Sales, Marketing, Group HR, and other bodies at HQ
    • Collaborated with Marketing to streamline internal communication strategy and process flow reducing internal emails from an average of 90 emails per month to 60 emails per month
    • Used knowledge of technology design and use to collaborate with marketing department and other departments to design and launch the first Digicel Jamaica Market Intranet and internal communications framework.
    • Coordinated and executed the FY21 Professional Development and Back to School programs in response to employees' concerns on our eNPS (culture) surveys.
    • Project Lead and Administrator for the launch and implementation of Coursera and CBT Nuggets for the Jamaica Market.
    • Developed and led negotiation for the HEART Trust NSTA (National Service and Training Agency) MOU for training and certification.
    • Used agile methodology to plan and complete the FY21 Performance Appraisal process and start the FY22 Goal Setting process with a lead time of 1 week to ensure efficient completion
    • Used complex problem solving to plan and coordinate employee exit project for 57 employees; this included an assessment centre, counseling, Resume Writing + Interview Skills Workshop + partnered with Caribbean Jobs to provide a consistent list of job opportunities + platform demo for those exiting
    • Collaborated with the new CEO to coordinate and execute the first Digicel Jamaica market leadership summit resulting in the 5 priorities for FY21-23, vision, mission, and values for Digicel Jamaica.
    • Used active learning skills and learning strategies to lead the Digital Operator brand reboot project training team for the Jamaica Market; successfully up-skilling 1200+ employees in less than 14 days.
    • Collaborated with Group Marketing (DCL) on the internal engagement for the 2020 brand reboot project distributing over 1500 shirts, gift boxes and producing a variety of activities in celebration of brand reboot.
    • Collaborated with Marketing St. Lucia, IT, and Group + Jamaica PR to produce three (3) virtual Live events for the launch of the new Digicel Digital Operator brand (culture).
    • Collaborated with Commercial and Sales and Distribution functions as the HR Lead for employee engagement portion of the Port-In Project resulting in over 100,000 ports in four months and an increase in revenue.
    • Spearheaded the development and negotiation of DigiSupport Digicel's EAP Programme, providing 24/7 access to mental health care and intervention for Jamaica Market.
    • Used exceptional coordination and service orientation to lead Remote Work and Digital Meetings training sessions for 300 + employees
    • HR Project Lead for Digicel's Great Place to Work Survey and Culture Audit Project 2020, coaching the Great Place to Work employee team in garnering an 81% completion rate for the survey
    • Used social influence, leadership, resilience, and stress tolerance to monitor and develop solutions for the quarterly ENPS surveys (Peakon) in Culture Change Program.
    • Used leadership and social influence to collaborate with Group People Experience to facilitate On-Jam Sessions to develop the pillars of the Group People Experience Programme and new DNA (values) for the new company culture.
    • Used change management, complex problem-solving skills, and critical thinking to conceptualize and develop a Leadership development framework, Contact Centre Talent Development Programme, and Human Resource Team up-skilling and rebranding framework.

People & Culture - Digital Transformation

Digicel Jamaica
05.2019 - 12.2019
    • Working directly with the Jamaica Market CEO in the Digital Transformation Team (DTx) to develop and implement an internal transformation framework to change the company culture to one that is digital, simple, and customer-centric.
    • Segment staff data and conduct stakeholders' consultations to inform the internal transformation framework.
    • Collaborated with Change Management Consultant to develop and facilitate sessions with all levels of the organization (including the C-Suite) to build awareness, knowledge and create the desire for change.
    • Reviewed and update all the existing HR policies and procedures to facilitate and promote the new culture.
    • Collaborated with the team to conceptualize and launch Digicel's new dress code policy inspired by the minimalist culture of Silicon Valley.
    • Collaborated with the DTx Team to execute 30+ and Employee Value Proposition sessions to build awareness for Digital Transformation and create the desire for change impacting 400+ employees.
    • Used complex problem solving and critical thinking to collaborate with the DTx team to conceptualize and build several strategies for internal communication, internal customer experience, and digital leadership to prepare the company internally to deliver on the external ambitions
    • Collaborated with the Group and Jamaica Marketing team to internally launch the Digital Operator (new culture and business model) and the suites of applications to be offered to customers.
    • Developed the Remote Work Policy (Guidelines) for the Jamaica Market, toolkits and training content and then executed the train the trainer.

Talent Acquisition Manager

Digicel Group Talent Acquisition Team
01.2018 - 04.2019
  • Using agile/scrum project management, advanced judgement and decision-making skills to support the Group Talent Director in managing Digicel 2030 Transformation Project Ramp Up Workstream for CALA (the Caribbean and Latin America), filling 600 unique roles in less than 12 months.
  • Scoped and established Digicel and HAYS recruitment project partnership to fill over 200 Commercial, Technology, and IT roles.
  • Lead Recruiter for centralized Commercial (Group), Marketing (DCL), NewCom, Trend, and Finance functions, negotiating offers for employees for all levels of employment (entry, specialist, managers, HODs, and C-Level roles).
  • Collaborated with the HRBPs and HRD to flatten the Jamaica Market org and transition over 70 employees to new roles in the Ramp Down workstream for the Digicel 2030 Transformation Project.
  • Used complex problem-solving skills to support the Acting HRD in executing the “Fit for Growth Project” transformation objectives (Recruitment & Engagement)
  • Development toolkits, scripts, forms and templates for execution in the Ramp Up workstream for the Digicel 2030 Transformation Project.
  • Created training content and facilitated training sessions covering Assessment & Selection in Organizations, Interview Skills for candidates and Hiring Managers, Resume Writing, Employability Skills, and Career Planning and Change Management.
  • Administrator and Expert User Jobscience Salesforce/Bullhorn ATS
  • Used excellent negotiation skills in managing the relationships with our LinkedIn Account Manager, Salesforce/Bullhorn Account Manager, and Caribbean Jobs Account Manager
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.

Recruitment Manager - Jamaica Market

Digicel Group
05.2016 - 12.2018
  • Managed all the activities in the full recruitment, selection, and onboarding cycle of Digicel Jamaica Market, as well as the Employer Branding and University Relations Portfolio.
  • Used complex problem-solving skills to support the Acting HRD in executing the ‘Fit for Growth Project' transformation objectives.
  • Lead the Jamaica Market recruitment team in recruiting entry to C-Level specialist roles using traditional and non-traditional (digital, headhunting) methods.
  • Lead the Jamaica Market team in planning and executing several Bulk Recruitment Drives (Call Centre, Retail & Direct Sales), processing over 1000 applicants and hiring over 400 in a single job fair.
  • Used creativity and critical thinking to manage the university relations, partnerships, and initiatives (Digicel Scholarship, Job Shadowing Programme & Summer Internship Programmes)
  • Certified PI Practitioner for the Jamaica Market
  • Strategist and Project Lead for business optimization initiative that improved recruitment business processes and develop recruitment & onboarding SOP (Standard Operating Procedure Manual) and risk registers.

Education

Lean Six Sigma Green Belt -

The Counsel For Six Sigma Certification
U.S.A
10-2025

SHRM-SCP (Senior Certified Professional) -

The Society For Human Resource Management
U.S.A
02.2022

Global Talent Management Leader -

The Talent Management Institute
U.S.A
01.2021

Digital Transformation -

University of Virginia Darden Business School
U.S.A
01.2019

Diploma (NVQJ, Level 3) - Business Management (Supervisory)

Heart Trust/NTA— Northeast Region
Jamaica
01.2013

Master of Science - Applied Psychology (specializing in Organizational Psychology)

University of The West Indies, Mona
Jamaica
11.2011

Bachelor of Science - Psychology, minor in Human Resource Development (Upper Second-Class Honors)

University of The West Indies, Mona
Jamaica
05.2007

Skills

  • Leadership Development
  • Team Dynamics
  • Talent Acquisition & Employer Branding
  • Learning & Development
  • Career & Succession Planning
  • Performance Management
  • Budget Planning & Management
  • Total Rewards Strategy
  • Reporting Metrics/HR Analytics
  • Board Material Development and Presentation
  • Employee Relations
  • Events Planning & Execution
  • HRIS Implementation and Management
  • Business Process Mapping
  • Organizational Development & Research
  • Digital Transformation
  • Internal & Social Media Communications
  • Agile Project Management
  • Microsoft Suites (Word, Excel, PowerPoint & Teams)
  • SurveyMonkey
  • PeopleSoft
  • BambooHR
  • SAP SuccessFactors
  • Salesforce Bullhorn ATS
  • Predictive Index Practitioner
  • Best Place to Work System
  • Peakon Engagement Platform
  • McKinsey & Co OHI platform
  • Coursera Administrator
  • CBT Nuggets Administrator
  • BlinkSky Administrator
  • Hrider Administrator

Websites

Affiliations

  • Member, The Human Resource Management Association of Jamaica (HRMAJ)
  • Distinguished Fellow, The Caribbean Society of Human Resource Professionals (CSHRP)
  • Member, Jamaica Psychological Society (JAMPSYCH)
  • Member, Society for Human Resource Management (SHRM)

Certification

  • Hrider Talent Developer, 2024-2026
  • Global Trends for Business & Society, The Wharton School
  • Managing Social and Human Capital, The Wharton School
  • People Analytics, The Wharton School
  • Jamaica Labor Laws & Industrial Relations
  • Handling Criminal Offences in the Workplace
  • Predictive Index Methodology Practitioner, Leadership Dynamics
  • Principles & Practices of Project Management, MSBM (PMI)
  • Human Resources: Leadership & Strategic Impact, LinkedIn
  • Training- Planning & Delivery, VDTI
  • Mastering Organizational Change
  • Mediation - Dispute Resolution Foundation, DRF

LANGUAGES

English
Native or Bilingual
Spanish
Limited Working

Community Service

  • NTRAC (National TVET Research Advisory Committee - HEART Trust/NSTA), Committee Member, May 2025 - Present
  • Volunteer Mental Health Support Group Facilitator, #ItsOKAYJA (Jamaica Mental Health Network), Volunteer, 2024 - Present
  • Transformed Life Church (TLC) Youth Ministry, Prayer Ministry, and Family Ministry, 2023-Present
  • Administrator, Transformed Life Church (TLC) Discipleship Ministry, 2021-2023
  • Committee Member, Digicel’s Sports & Social Club, 2021
  • Steering Committee Member, Digicel’s People Experience Committee, 2019 - 2021
  • Guest Applied Psychologist, Unfiltered with Georgia on Edge 105 FM, 2020 - 2022

Other Work Experience

  • Adjunct Lecturer, University of the West Indies, Mona (HRM & Change Management) 10/2020 – 06/2022
  • Guest Associate Applied Psychologist, Uncensored with Georgia Radio Show, 08/2020 – 09/2021
  • Recruitment Specialist, Digicel Jamaica 10/2015 – 05/2016
  • Operations Manager – HRD, The Shipping Association of Jamaica (SAJ) 04/2015 – 10/2015
  • Industry Liaison Officer, Heart Trust/NSTA 04/2014 – 03/2015
  • Career Development Officer, Heart Trust/NSTA 12/2011 – 04/2014
  • Consultant Analyst (Researcher), Clinton Foundation (CHAI-HSS) 05/2011- 09/2011
  • Tutor, Dept. Psychology, Sociology & SW, UWI Mona Campus 01/2009 – 04/2010
  • Teller/Loan Clerk, Bank of Nova Scotia, Jamaica Ltd. 07/2007- 06/2008

Philanthropic Work

Co-Founder and Principal Lead for Jace's Christmas, 2017-Present

  • An annual Christmas treat held in Priestman's River, Portland, where my son and I, with the help of extended family and corporate sponsors, execute a Christmas Treat for over 100 children. Each year, we provide the children with a meal, a toy, and grocery bags for the parents.

Timeline

Project Lead Consultant

Jamaica Public Service Limited (JPS)
02.2025 - 04.2025

Human Resource & Communications Director - CBL (Seconded to Joint Venture with Red Stripe - Celebration Brands Limited)

Pepsi-Cola Jamaica
01.2022 - 12.2024

Learning Development and People Experience Manager (Jamaica Market)

Digicel Group
01.2020 - 11.2021

People & Culture - Digital Transformation

Digicel Jamaica
05.2019 - 12.2019

HR Consultant

Consultancy Services
04.2018 - 12.2021

Talent Acquisition Manager

Digicel Group Talent Acquisition Team
01.2018 - 04.2019

Recruitment Manager - Jamaica Market

Digicel Group
05.2016 - 12.2018

Lean Six Sigma Green Belt -

The Counsel For Six Sigma Certification

SHRM-SCP (Senior Certified Professional) -

The Society For Human Resource Management

Global Talent Management Leader -

The Talent Management Institute

Digital Transformation -

University of Virginia Darden Business School

Diploma (NVQJ, Level 3) - Business Management (Supervisory)

Heart Trust/NTA— Northeast Region

Master of Science - Applied Psychology (specializing in Organizational Psychology)

University of The West Indies, Mona

Bachelor of Science - Psychology, minor in Human Resource Development (Upper Second-Class Honors)

University of The West Indies, Mona

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