Tashana Grant
Summerville ,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Correctional Officer
South Carolina Department Of Corrections
05.2023 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- DHO recorder.
- Main control and control room operations for selected dorms.
- Prepared, processed and maintained forms, and incident reports.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
Correctional Officer
South Carolina Department Of Juvenile Justice
09.2022 - 04.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Restrained juvenile inmates when disturbances required physical intervention.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Account Manger
Palmetto Digital Marketing Group
08.2021 - 07.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction for over 12 accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Identified key entry points to enhance market penetration and maximize returns.
Customer Service Team Lead
Surety Bonds Direct
05.2017 - 07.2021
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Bachelor of Science - Criminal Justice
Strayer University
Charleston, SC06.2019
Associate of Applied Science - Criminal Justice
Trident Technical College
Charleston, SC03.2017
Skills
- Microsoft Word
- OMS
- Safety and Security Enforcement
- Managing Unit Operations
- 100% report writing
- Coordination
- Instructing
- Speaking
- Observation
- Work Detail Oversight
- Monitor Inmates
- Correctional Facility Procedures
- De-Escalating Conflicts
Timeline
Correctional Officer
South Carolina Department Of Corrections
05.2023 - Current
Correctional Officer
South Carolina Department Of Juvenile Justice
09.2022 - 04.2023
Account Manger
Palmetto Digital Marketing Group
08.2021 - 07.2022
Customer Service Team Lead
Surety Bonds Direct
05.2017 - 07.2021
Bachelor of Science - Criminal Justice
Strayer University
Associate of Applied Science - Criminal Justice
Trident Technical College
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