Summary
Overview
Work History
Education
Skills
Timeline
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Tashana Harker

New York,NY

Summary

Proven track record in enhancing office efficiencies at Dnata through expert management of supplies and data systems. Excelled in fast-paced environments, demonstrating exceptional emotional intelligence and Microsoft Office proficiency. Achieved significant improvements in inter-departmental communication and customer service satisfaction, showcasing a blend of technical skills and interpersonal acuity.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Dnata
Jamaica, NY
08.2022 - Current
  • Managed office supplies inventory and placed orders when necessary.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Barista

Restaurant Associates at Bank of America
New York, NY
03.2020 - 08.2022
  • Provides high standards of customer service during high-volume and fast-paced operations
  • Through friendly guest service and hospitality
  • Delivers legendary guest service and hospitality by making the patron feel welcomed and appreciated
  • Connect with the customer and respond to their needs
  • Hospitality oriented and professional
  • Educate customers by presenting and explaining the beverage drink menu and answer any concerns
  • Maintain a safe and healthy work environment by following the organization standards, waste disposal procedures, and safety regulations

Specialty Team Member

Whole Foods Market
New York, NY
05.2020 - 03.2020
  • Assisted the sampling program team by providing customers with the Whole Food Experience by keeping the sample areas stocked, clean, and appealing to potential buyers
  • Followed departmental procedures on maintaining supplies, backstock, and coolers
  • Responsible for tracking and recording product transfers and food spoilage
  • Ensured freshness standards were maintained in throughout the different stations

Barista Guest Services

Starbucks
New York, NY
01.2017 - 05.2017
  • Maintained high standards of customer service during high-volume, fast-paced operations through friendly guest service and hospitality
  • Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Discovered and responded to customer needs
  • Welcomed customers by determining their coffee interests and needs
  • Educated customers by presenting and explaining the coffee drink menu and answering questions

Education

Certified Nursing Attendant -

Access Careers
New York, NY
01.2021

Regents High School Diploma -

Foga Road High School
Jamaica, West Indies

Skills

  • Patient Relations
  • Quality Assurance
  • Measure and Record Temperature
  • Detail Oriented
  • Record Pulse, respiration, and blood pressure
  • Microsoft Office Suites
  • Decision-Making Ability
  • Cross Functional Teams
  • Effective Communication
  • The Joint Commission (TJC)
  • Emotional Intelligence
  • Health Information Portability and Accountability Act

Timeline

Administrative Assistant

Dnata
08.2022 - Current

Specialty Team Member

Whole Foods Market
05.2020 - 03.2020

Barista

Restaurant Associates at Bank of America
03.2020 - 08.2022

Barista Guest Services

Starbucks
01.2017 - 05.2017

Certified Nursing Attendant -

Access Careers

Regents High School Diploma -

Foga Road High School

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Tashana Harker