TASHANA NATION
LAUDERHILL,FL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Fyrstklass Services LLC
03.2024 - Current
- Resolves customer complaints while prioritizing customer satisfaction and loyalty.
- Take ownership of customer issues and follow problems through to resolution.
- Reduce customer complaints, proactively addressing issues and implementing effective solutions.
- Conducts regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Develop strong relationships with key clients, ensuring their needs are met consistently and promptly.
- Keeps accurate records of customer documents, service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Manager
Pal's Electrical
06.2013 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Telemarketing Manager
`Riteway Global
01.2009 - 12.2009
- Conducted ongoing market research to identify new business opportunities and expand the company''s reach in target markets.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Collaborated with cross-functional teams on marketing initiatives to maximize lead generation efforts and drive sales growth.
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
Travel Consultant
Caribic Travel Agency
01.2007 - 03.2008
- Resolves customer complaints while prioritizing customer satisfaction and loyalty.
- Take ownership of customer issues and follow problems through to resolution.
- Reduce customer complaints, proactively addressing issues and implementing effective solutions.
- Conducts regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Develop strong relationships with key clients, ensuring their needs are met consistently and promptly.
- Keeps accurate records of customer documents, service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Communication Studies - Science
Manchester Institute
Mandeville, Jamaica06.2023
High School Diploma -
De Carteret College
Mandeville, Jamaica06.1998
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
Fyrstklass Services LLC
03.2024 - Current
Sales Manager
Pal's Electrical
06.2013 - 06.2018
Telemarketing Manager
`Riteway Global
01.2009 - 12.2009
Travel Consultant
Caribic Travel Agency
01.2007 - 03.2008
Communication Studies - Science
Manchester Institute
High School Diploma -
De Carteret College
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