Tashana Wright
Daytona Beach
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AdventHealth
Daytona Beach
07.2024 - Current
- Processed patient payments and scanned identification and insurance cards.
- Ordered office supplies as needed to maintain inventory levels.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Medication Technician/Caregiver
Gold Choice Ormond Beach Assisted Living
Ormond Beach
03.2024 - 10.2024
- Complied with applicable laws governing drug distribution practices.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Participated in continuing education programs related to medication management.
- Assisted with receiving, storing, preparing, and delivering medications throughout the facility.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Ensured that all prescribed medications were taken as ordered by physician.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified expiration dates on all medications prior to dispensing them.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Virtual Assistant
Fiverr
Home
03.2020 - 11.2022
- Dispatched customer emails.
- Addressed customer email communications efficiently.
- Conducted customer follow-ups.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry for clients
Chat Agent
24/7 Intouch
Montego Bay
09.2018 - 04.2019
- Handled Zendesk chat support tickets to address customer inquiries.
- Created detailed reports of customer interactions and feedback.
- Provided technical support to customers through live chat and email.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Escalated unresolved issues to higher levels when necessary.
- Developed an understanding of customers' needs by asking probing questions.
Call Center Representative
Teleperformance
Freeport Montego Bay
09.2017 - 08.2018
- Developed effective working relationships with team members across multiple departments.
- Offered additional products or services to enhance customer experience.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Front Desk Receptionist
Fun Holiday Beach Resort
Negril
04.2016 - 09.2017
- Two months as a receptionist under the National Youth Service Program.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling reservations for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored visitor access control systems including issuing identification badges when necessary.
Customer Service Representative
Xerox
Montego Bay
01.2016 - 09.2017
- Resolve customer inquiries promptly.
- Delivered information on available merchandise and support.
- Facilitated solutions for client concerns with team collaboration.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
No Degree - General Studies
Savanna-la-mar High
Jamaica09-2011
High School Diploma -
Spaldings High School
Jamaica12.2014
Call Center/Custome service Rep Certification -
Kenilworth Heart Trust Institution
Jamaica12.2016
Supervisory Management Certification - Supervisory Management
The University Of The West Indies
Jamaica12.2018
Home Health Aide - Home Health
SandCastle
DeLand, FL12-2024
Medication Tech/ CPR Certification - Medication Technician/ CPR
PEGGO, Inc
Daytona Beach, FL03-2024
Skills
- Task delegation
- Listening skills
- Patient scheduling
- Effective communication
- Customer service
- Emotional companionship expertise
- Health and safety
- Medication administration
- Home Health Aide
- Adaptability
- Attention to detail
References
- Lacia Gooden, Caregiver Brooke Dale (386) 488-1635
- Veronica Dickson, Patient Sitter (386) 675-8211
- Amber Vasquez, Medical Front Desk Coordinator (386) 320-2598
Certification
- Call Center/Customer Service Operations
- Supervisory Management
- Assistance With Self-Administration Management For Assisted Living Facility
- CPR and AED (American Heart Association)
References
References available upon request.
Timeline
Medical Receptionist
AdventHealth
07.2024 - Current
Medication Technician/Caregiver
Gold Choice Ormond Beach Assisted Living
03.2024 - 10.2024
Virtual Assistant
Fiverr
03.2020 - 11.2022
Chat Agent
24/7 Intouch
09.2018 - 04.2019
Call Center Representative
Teleperformance
09.2017 - 08.2018
Front Desk Receptionist
Fun Holiday Beach Resort
04.2016 - 09.2017
Customer Service Representative
Xerox
01.2016 - 09.2017
No Degree - General Studies
Savanna-la-mar High
High School Diploma -
Spaldings High School
Call Center/Custome service Rep Certification -
Kenilworth Heart Trust Institution
Supervisory Management Certification - Supervisory Management
The University Of The West Indies
Home Health Aide - Home Health
SandCastle
Medication Tech/ CPR Certification - Medication Technician/ CPR
PEGGO, Inc
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