TaShanda Bunyon
Barnwell,SC
Summary
Knowledgeable Teller III/ MSR Core with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
14
14
years of professional experience
Work History
Teller III/ MSRcore
SRP Federal Credit Union
Barnwell, SC
06.2022 - Current
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional customer service to enhance satisfaction.
- Managed cash drawer, balancing transactions daily to maintain accuracy and accountability.
- Educated members on financial products, promoting services that meet their needs effectively.
- Collaborated with team members to streamline operational workflows, enhancing overall efficiency.
- Resolved member issues promptly, utilizing problem-solving skills to ensure positive outcomes.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Conducted follow-ups on unresolved inquiries, maintaining high levels of customer engagement
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Educated and engaged customers with new bank products and services.
- Trained new tellers on operational procedures and customer service standards.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
SRP Federal Credit Union
Barnwell, SC
06.2022 - 02.2024
- Processed member transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and customer interaction protocols.
- Implemented process improvements that enhanced transaction speed and reduced wait times for members.
- Maintained compliance with credit union policies and regulatory requirements during all transactions.
- Collaborated with team members to streamline workflows, improving overall branch efficiency.
- Monitored cash drawer balances, conducting audits to ensure accuracy and prevent discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Managed cash handling procedures, maintaining compliance with security protocols and internal controls.
Sales Associate
Farmers Home Furniture
Barnwell, SC
11.2020 - 06.2022
- Assisted customers in selecting furniture, ensuring a personalized shopping experience.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained new sales associates on product knowledge and customer service techniques.
- Developed promotional displays to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Collaborated with team members to achieve monthly sales targets through strategic upselling techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Badcock Home Furniture
Barnwell, SC
11.2014 - 11.2017
- Supervised daily operations to ensure optimal staff performance and customer satisfaction.
- Developed training programs to enhance team skills and improve sales techniques.
- Implemented inventory management systems to streamline product availability and reduce waste.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Coordinated promotional events that increased foot traffic and boosted overall sales revenue.
- Managed conflict resolution processes, enhancing team dynamics and employee morale.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Cato's Fashion
Barnwell, SC
11.2011 - 11.2014
- Conducted market research to identify trends, informing merchandise selection and pricing strategies.
- Implemented process improvements that streamlined operations and enhanced customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Barnwell High School
Barnwell, SC06-2013
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Patience and empathy
- Compliance, banking laws, and regulations
- Financial record keeping
- Member account management
- Product recommendations
- Teamwork and collaboration
- Computer skills
Timeline
Teller III/ MSRcore
SRP Federal Credit Union
06.2022 - Current
Teller
SRP Federal Credit Union
06.2022 - 02.2024
Sales Associate
Farmers Home Furniture
11.2020 - 06.2022
Assistant Manager
Badcock Home Furniture
11.2014 - 11.2017
Sales Associate
Cato's Fashion
11.2011 - 11.2014
High School Diploma -
Barnwell High School