Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tashandra Muller

Columbia,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Coaching Assistant/ CSA

Teleperformance
Columbia, SC
01.2024 - Current
  • Assisted customers with , answering questions, and processing payments
  • Provided excellent customer service in a friendly and professional manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Assisted coaches in planning and organizing practice sessions.
  • Provided support to players by helping them improve their individual skills.
  • Monitored team performance during practices and games, providing feedback to the coach when necessary.

MHT

Three Rivers Behavioral Health
Lexington, SC
08.2023 - 12.2023
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance

RBT

Able Kids
Columbia, SC
05.2022 - 10.2023
  • Enhanced client progress by implementing individualized behavior intervention plans
  • Improved communication skills in autistic children by utilizing evidence-based practices
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies
  • Assisted in modifying behavior intervention plans based on data analysis and client progress reports

Customer Service Representative

Blue Cross And Blue Shield
Columbia, SC
01.2022 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience

Sitter

Prisma Health
Columbia, SC
07.2018 - 05.2022
  • Enhanced child and adult safety by closely monitoring activities and maintaining a clean, hazard-free environment
  • Fostered emotional well-being in children and adults by providing a nurturing, supportive, and engaging atmosphere

Education

No Degree - Psychology

Coker College
Hartsville, SC
12-2025

High School Diploma -

Eau Claire High School
Columbia, SC
05.2011

Skills

  • Cultural Awareness
  • Critical Thinking
  • Clerical Support
  • First Aid/CPR
  • Call center experience
  • Complaint resolution
  • Customer Consultation

Certification

  • CPI
  • CPR

Timeline

Coaching Assistant/ CSA

Teleperformance
01.2024 - Current

MHT

Three Rivers Behavioral Health
08.2023 - 12.2023

RBT

Able Kids
05.2022 - 10.2023

Customer Service Representative

Blue Cross And Blue Shield
01.2022 - 05.2022

Sitter

Prisma Health
07.2018 - 05.2022

No Degree - Psychology

Coker College

High School Diploma -

Eau Claire High School

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Tashandra Muller