Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tashane Cronin

Summary

Accomplished in enhancing financial integrity and customer satisfaction, I leveraged expertise in account reconciliation and communication at Banfield Pet hospital. My proactive approach led to a significant decrease in uncollectible debt, showcasing my problem-solving skills and ability to maintain strong client relationships. Recognized for multitasking abilities, I consistently exceeded performance metrics, driving operational excellence.

Meticulous accounting professional bringing 4 plus years of experience in strategic planning, customer relationship management, and account reconciliation. Strong five9 and slack proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Clerk Remote

Banfield Pet
11.2023 - 02.2024
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Responded to inbound inquiries regarding accounts and payments.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Processed invoices and maintained accurate financial records for timely payment collection.
  • Reconciled account discrepancies to ensure accurate financial reporting.

Netcredit Customer Service Representative Remote

Enova
08.2023 - 10.2023
  • Assisted customers in resolving inquiries to enhance satisfaction.
  • Addressed customer complaints to ensure swift resolutions and improve experience.
  • Managed incoming calls for maintaining high service levels.
  • Enhanced team performance by collaborating on best practices.
  • Strengthened communication with follow-up emails and calls.
  • Resolved issues efficiently, ensuring customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service/Accounts Receivable Clerk Remote

Workwave
06.2021 - 06.2023
  • Processed incoming payments to maintain up-to-date account records.
  • Managed customer account details for accurate billing and invoicing.
  • Verified transactions and resolved discrepancies to ensure balance accuracy.
  • Reconciled accounts to maintain financial integrity and accuracy.
  • Improved efficiency by streamlining payment processing procedures.
  • Communicated with clients to resolve billing issues and enhance relationships.
  • Supported financial operations with efficient data entry and processing.
  • Resolved payment discrepancies to ensure accurate account status.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Managed the scheduling of technicians for routine pest control visits to client residences.

Inventory Specialist

Walmart
06.2016 - 08.2021
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Education

Bachelor of Science - Health Services Management

Independence University
Salt Lake City, UT

Skills

  • Financial reporting
  • Invoice processing
  • Account reconciliation
  • Customer communication
  • Accounts maintenance
  • Payment tracking
  • Bank deposits
  • Payment plans
  • Spreadsheet proficiency
  • Problem solving
  • Communication skills
  • Multitasking abilities
  • Payment collection

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved invoice discrepancy which led to resolved mismatch between the amount of money a customer or vendor was billed and the amount they actually paid.

Timeline

Accounts Receivable Clerk Remote

Banfield Pet
11.2023 - 02.2024

Netcredit Customer Service Representative Remote

Enova
08.2023 - 10.2023

Customer Service/Accounts Receivable Clerk Remote

Workwave
06.2021 - 06.2023

Inventory Specialist

Walmart
06.2016 - 08.2021

Bachelor of Science - Health Services Management

Independence University

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Tashane Cronin