Tashannya Gordon
Jackson,MI
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
General Office Assistant
Warden's GOA
Jackson, Michigan
11.2021 - 01.2024
- Assisted with data entry and maintained records of customer information.
- Provided administrative support to management team members as needed.
- Maintained accurate inventory of office supplies and placed orders when necessary.
- Processed incoming and outgoing mail using postage machine or courier services.
- Organized office supplies, materials and documents for staff use.
- Greeted visitors, answered phones and routed calls to appropriate personnel.
- Compiled reports on various topics and summarized findings in a concise manner.
- Performed basic bookkeeping tasks such as filing invoices and preparing deposits.
- Prepared correspondence including memos, letters, emails and other documents.
- Coordinated meetings between clients, vendors and internal departments.
Corrections Officer
Charles Egeler Reception Center
Jackson, Michigan
05.2021 - 11.2021
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Corrections Officer
Hardee Correctional Institution
Bowling Green, FL
07.2019 - 01.2021
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Authored incident reports for management on violations and discrepancies
- Maintained daily logs of shift activity.
- Conducted internal security checks to ascertain inmate safety.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Maintained custody and control of inmates housed in maximum security unit.
Client Service Assistant
Plaza Research
Tampa, FL
11.2018 - 07.2019
- Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Created and maintained client records and updated contact information as needed.
- Assisted with the development of client service policies and procedures.
- Developed positive relationships with clients through effective communication via phone, email, and in-person meetings.
Client Service Representative
Sharlabo Inc
Jackson, MI
05.2017 - 10.2018
- Provided customer service support to clients in a timely and efficient manner.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Service Representative
CA Carlin
Grand Rapids, MI
07.2016 - 07.2018
- Organized product displays in accordance with corporate guidelines.
- Created visual presentations that effectively promoted products.
- Developed and implemented innovative merchandising strategies to maximize sales.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Established relationships with vendors to obtain discounts on merchandise purchases.
- Coordinated with suppliers to ensure timely delivery of merchandise orders.
Education
Associate of Business Administration -
Eastern Gateway Community College
Steubenville, OH11.2024
High School Diploma -
East Jackson High School
Jackson, MI03.2016
Skills
- Multitasking and organization
- De-escalation techniques
- Office equipment proficiency
- Clerical support
- Typing proficiency
- Quality control
References
References available upon request.
Timeline
General Office Assistant
Warden's GOA
11.2021 - 01.2024
Corrections Officer
Charles Egeler Reception Center
05.2021 - 11.2021
Corrections Officer
Hardee Correctional Institution
07.2019 - 01.2021
Client Service Assistant
Plaza Research
11.2018 - 07.2019
Client Service Representative
Sharlabo Inc
05.2017 - 10.2018
Service Representative
CA Carlin
07.2016 - 07.2018
Associate of Business Administration -
Eastern Gateway Community College
High School Diploma -
East Jackson High School
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