Tashanti Albert
Mauldin,SC
Summary
Achieved top sales performer status at Charter Spectrum by leveraging exceptional client relations and technical support skills, resulting in significant sales growth and improved customer satisfaction. Excelled in high-stress situations at Majorel, enhancing client loyalty through empathetic service and effective dispute resolution.
Overview
3
3
years of professional experience
Work History
Sales Agent
Charter Spectrum
Simpsonville, SC
04.2022 - 09.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Customer Service Representative
Majorel
Greenville, SC
04.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
South Side High School, Greenville , Sc
Greenville, SCSkills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
Timeline
Sales Agent
Charter Spectrum
04.2022 - 09.2024
Customer Service Representative
Majorel
04.2021 - 04.2022
South Side High School, Greenville , Sc