Seasoned Warehouse Manager with a proven track record at Allpoints Food Service, enhancing warehouse efficiency by overhauling inventory management systems. Expert in logistics management, driver dispatch, DOT Safety Regulations, Route Management, and relationship building, I've significantly boosted customer satisfaction through strategic shipment tracking and safety standards enforcement. Skilled in both staff supervision and inventory management software, my approach ensures optimal operational productivity.
Overview
13
13
years of professional experience
Work History
Warehouse Manager
Allpoints Food Service
03.2020 - 09.2024
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Increased warehouse efficiency by implementing new inventory management systems and procedures.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Office Administrative Assistant
Pacesetters Personnel Services
10.2011 - 03.2012
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Streamlined office processes by implementing efficient filing and organizational systems.
Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Truck Dispatcher
Direct Trucking LLC
04.2018 - 03.2020
Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
Coordinated driver dispatch to accomplish daily delivery requirements.
Monitored and tracked status of shipments in transit to confirm on-time delivery.
Dispatch Coordinator
Coast to Coast Transportation
01.2015 - 04.2018
Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
Streamlined communication between drivers, customers, and management for improved customer satisfaction.
Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Logistics Supervisor
Fed Ex Ground
09.2013 - 01.2015
Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
Resolved shipping discrepancies by coordinating customer and courier communications.
Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Dispatcher Office Assistant
Load Connection Transport LLC
03.2012 - 09.2013
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Advised regarding delays and special circumstances.
Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
Maintained updated and detailed records of calls in physical and electronic database.
Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Ensured compliance with regulatory requirements during all dispatch activities, maintaining company's reputation and legal standing.
Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.