Tashara Gross
Temple Terrace,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Benefits Advisor
Everise, Inc
07.2024 - Current
- Educate retirees on various insurance products, enabling informed decisions regarding their coverage options.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact retiree or business operations.
- Updated, entered, and reviewed clients data.
DIRECT SUPPORT SHIFT LEAD
Easterseals
06.2023 - 07.2024
- Provided hands-on care and support to 6 individuals with developmental disabilities
- Oversaw and guided a team of direct support professionals on shift
- Assisted with staff training, scheduling, and communicating with families
- Demonstrated leadership skills in crisis management and decision-making in challenging situations.
CONTRACT DELIVERY DRIVER
Delivery Driver INC.
12.2020 - 06.2023
- Safely delivered packages to residential and commercial locations with exceptional customer service
- Managed route optimization to ensure timely deliveries and maximize efficiency
- Maintained accurate record of deliveries and resolved any issues promptly.
SWITCHBOARD OPERATOR
Innovation at Work INC.
05.2020 - 12.2020
- Managed incoming calls for large organization, directing approximately 700 callers to appropriate departments each day
- Provided excellent customer service, assisting callers with inquiries and resolving issues
- Maintained accurate call logs and records for quality assurance purposes.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
CHILDCARE PROVIDER
Tashara Gross' Childcare
06.2010 - 02.2020
- Supervised and cared for children, ensuring their safety and well-being at all times
- Engaged with children through playtime, educational activities, and creative projects
- Prepared nutritious meals and snacks for children, accommodating any dietary restrictions
- Communicated effectively with parents regarding children's daily activities, progress, and any concerns.
CAREGIVER
CDPAP
06.2018 - 01.2020
- Provided personal care, companionship, and assistance with activities of daily living for elderly clients
- Managed medication schedules and assisted with transportation to medical appointments
- Created a safe and nurturing environment for clients to enhance their quality of life
- Effectively communicated with clients and their families to ensure individual needs were met.
DEBT COLLECTION
ConServe
09.2018 - 02.2019
- Communicated effectively with clients to negotiate repayment plans and resolve disputes
- Utilized industry-specific software to document and track collection efforts
- Managed a portfolio of delinquent accounts, achieving high collection rates
- Collaborated with legal team to initiate legal actions against non-compliant debtors.
GUEST SERVICE REPRESENTATIVE
Comfort Inn
01.2018 - 01.2019
- Managed guest check-ins and check-outs efficiently, while maintaining excellent customer service
- Resolved guest concerns and issues in a timely and professional manner
- Provided recommendations and information on local attractions and amenities.
DIRECT SUPPORT PROFESSIONAL
Lifetime Assistance INC.
12.2016 - 08.2017
- Assisted individuals with daily living tasks, promoting independence and self-care
- Provided emotional support and encouragement, fostering positive relationships with clients
- Implemented behavior support strategies to promote a safe and structured environment
- Collaborated with interdisciplinary team to develop individualized care plans for clients.
CALL CENTER REPRESENTATIVE
Sutherland Global Services
01.2010 - 03.2015
- Successfully met monthly sales targets by actively promoting and selling products
- Utilized excellent communication skills to effectively convey product benefits and close sales
- Provided assistance to customers with product inquiries and troubleshooting
- Resolved customer issues promptly and effectively, ensuring satisfaction and retention.
Education
GED -
New York Department of Education
Rochester, NY01.2009
Skills
- Customer service
- Typing
- Computer
- Switchboard
- Communications
- Time management
- Data entry
- Sales
- Tech-support
- Phone etiquette
- Benefits analysis
- Data Entry
Licenses
2-40 Health Insurance License
Timeline
Benefits Advisor
Everise, Inc
07.2024 - Current
DIRECT SUPPORT SHIFT LEAD
Easterseals
06.2023 - 07.2024
CONTRACT DELIVERY DRIVER
Delivery Driver INC.
12.2020 - 06.2023
SWITCHBOARD OPERATOR
Innovation at Work INC.
05.2020 - 12.2020
DEBT COLLECTION
ConServe
09.2018 - 02.2019
CAREGIVER
CDPAP
06.2018 - 01.2020
GUEST SERVICE REPRESENTATIVE
Comfort Inn
01.2018 - 01.2019
DIRECT SUPPORT PROFESSIONAL
Lifetime Assistance INC.
12.2016 - 08.2017
CHILDCARE PROVIDER
Tashara Gross' Childcare
06.2010 - 02.2020
CALL CENTER REPRESENTATIVE
Sutherland Global Services
01.2010 - 03.2015
GED -
New York Department of Education
Similar Profiles
Beverly BurchBeverly Burch
CSR at Everise, IncCSR at Everise, Inc
Janne Chlarisse V. GonzalesJanne Chlarisse V. Gonzales
Lead Business Analyst at Everise PhilippinesLead Business Analyst at Everise Philippines
Randeja ChinnRandeja Chinn
CUSTOMER SERVICE REPRESENTATIVE at EveriseCUSTOMER SERVICE REPRESENTATIVE at Everise