Summary
Overview
Work History
Education
Skills
certificates licenses
Timeline
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Tashara Greer

Detroit,MI

Summary

Dedicated professional seeking a full-time position as a Pharmacy Technician in an organization willing to offer job security and professional growth. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
08.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume Retail pharmacy environment.

Tax Preparer

Tax Giant
01.2018 - 04.2018
  • Answered incoming calls, and advised customer of services provided
  • Prepared, and assisted in preparing simple to complex tax returns for individuals or small businesses
  • Helped taxpayers by using their federal, state and local codes and see to it that clients received the maximum benefit permitted under the law of government
  • Provided excellent customer service to customers entering the facility, and theses waiting for services
  • Ensured that all data entered was completed daily
  • Provided maintenance assistance to keep the office neat in an orderly appearance.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.

Cashier Customer Service Representative

Dollar Express
12.2016 - 06.2017
  • Handled cash, and credit cards transactions
  • Maintained a good rapport with customers, and answered all questions
  • Unloaded merchandise from trucks, and stocked them in the designated areas
  • Performed all other duties as needed to maintain an effective and profitable store
  • Transferred merchandise from stock room to sales floor daily
  • Trained new team members.
  • Lifted up to 75 pounds at once and used forklift to move heavier loads.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

Dialog Direct
11.2015 - 08.2016
  • Answered incoming calls and assisted customers as needed
  • Achieved results through teamwork
  • Maintained composure in escalated situations
  • Operated accurately and efficiently in a fast-paced environment
  • Handled multiple responsibilities at one time.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

House Keeper

Henry Ford Macomb Hospital
09.2015 - 10.2015
  • Responded to emergencies in relation to cleaning hospital environment
  • Cleaned and wiped windows, and floor
  • Disposed of wastes in wastebaskets as well as clean the wastebaskets
  • Appropriately disposal of medical waste products like syringes, hand gloves, face mask, sachets of tablets, etc
  • Used various types of cleaning equipment, like vacuum cleaners, washing and machines, to maintain a clean environment.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Customer Service Representative

Nobel Voice
05.2014 - 03.2015
  • Answered incoming and outgoing calls from customers to take orders, answer inquires, handle complaints, troubleshoot problems and provide information
  • Assisted customers by researching requested information using available resources
  • Provided Customers with information on direct services this company provides
  • Provided daily support to companies administrative and organizational teams
  • Responsible included maintaining a high level of professionalism with clients, and working to establish a positive rapport with every caller.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

Pharmacy Technician - Pharmacy Technology

Wayne County Community College District
Detroit, MI
12.2023

High School Diploma -

Smart Horizon Career Institute
Pompano Beach
04.2020

Certified Nursing Assistant Certificate -

Irving Professional
Eastpoint, MI
01.2018

Skills

  • Knowledge of administration and clerical processes
  • Excellent oral and written skills
  • Able to multitask while completing projects as required
  • Natural rapport with people and great communicator
  • Expert communication skills
  • Insurance Billing
  • Regulatory Compliance
  • Supply Restocking
  • Prescription Filling
  • Drug Safety
  • Drug Utilization Review
  • Medication Dispensing
  • Order Verification
  • Answering Customer Questions
  • Processing Payments

certificates licenses

  • Certified Nursing Assistant Certificate, 2018, Irving's Professional, Detroit, MI
  • WEB Design Certification, 2018, SW Web Design & Communications LLC, Det, MI
  • Pharmacy Technician, 2023, Wayne County Community College, Det, MI

Timeline

Pharmacy Technician

CVS Pharmacy
08.2022 - Current

Tax Preparer

Tax Giant
01.2018 - 04.2018

Cashier Customer Service Representative

Dollar Express
12.2016 - 06.2017

Customer Service Representative

Dialog Direct
11.2015 - 08.2016

House Keeper

Henry Ford Macomb Hospital
09.2015 - 10.2015

Customer Service Representative

Nobel Voice
05.2014 - 03.2015

Pharmacy Technician - Pharmacy Technology

Wayne County Community College District

High School Diploma -

Smart Horizon Career Institute

Certified Nursing Assistant Certificate -

Irving Professional

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Tashara Greer