Tashara Pinet
Cicero,NY
Summary
Dynamic Human Resources Assistant with a proven track record at Aspen Dental Management Inc., excelling in HR policy implementation and employee training facilitation. Recognized for enhancing organizational efficiency and fostering collaborative team environments, I leverage strong digital literacy skills to drive strategic planning and support staff development initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Aspen Dental Management Inc.
03.2021 - 03.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
Client Support Specialist
Controltec, Inc.
11.2017 - 03.2021
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Conducted case management activities and services with multidisciplinary team.
- Interacted with team members across departments to research and resolve customer issues.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Assistant
Bank Of New York Mellon Corp
05.2012 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Arts - Liberal Arts And Sciences
Onondaga Community College
Syracuse, NYBachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ05-2026
Skills
- HR Policy Implementation
- Customer Support Expertise
- Organizational Skills
- Training support
- Collaborative Team Member
- Document Creation
- Office Management
- Enhanced Interpersonal Awareness
- Strong Digital Literacy Skills
- Employee Training Facilitation
- Business Management
- Strategic Planning
- Staff Development and Training
Certification
- Office Administrative Assistant, OCM BOCES - 2013
Languages
Spanish
Professional Working
Timeline
Human Resources Assistant
Aspen Dental Management Inc.
03.2021 - 03.2022
Client Support Specialist
Controltec, Inc.
11.2017 - 03.2021
Administrative Assistant
Bank Of New York Mellon Corp
05.2012 - 10.2017
Bachelor of Arts - Liberal Arts And Sciences
Onondaga Community College
Bachelor of Science - Human Resources Management
University of Phoenix
Similar Profiles
Catherine A. GreeniaCatherine A. Greenia
Supervisor, Deposit/EDI Remittance Team at Aspen Dental Management Inc.Supervisor, Deposit/EDI Remittance Team at Aspen Dental Management Inc.
Kimia ChimehradKimia Chimehrad
Human Resources Administrator at Aspen Dental Management Inc.Human Resources Administrator at Aspen Dental Management Inc.
Aaron FulcherAaron Fulcher
Territory Manager of Hygiene Support at Aspen Dental Management Inc.Territory Manager of Hygiene Support at Aspen Dental Management Inc.