Tashara Walker
Dallas,Texas
Summary
Compassionate and detail-oriented Patient Access Specialist with a strong background in customer service, healthcare processes, and insurance verification. Known for maintaining a positive attitude, managing multiple priorities efficiently, and handling confidential information with care. I bring a strong work ethic, a team-player mentality, and a passion for creating a seamless, respectful experience for patients and healthcare providers alike.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Cencora
Remote
08.2022 - Current
- Serve as a key point of contact for patients and providers, ensuring efficient access to healthcare services.
- Identify opportunities for workflow enhancements to improve the overall patient experience.
- Mentor and train new hires, helping them gain confidence in systems, customer interactions, and HIPAA practices.
- Successfully manage a high volume of inbound/outbound calls while maintaining empathy, professionalism, and accuracy.
- Streamlined scheduling and registration processes, leading to quicker access and increased patient satisfaction.
Patient Services Representative
Cencora
Remote
11.2019 - 08.2022
- Acted as a liaison between patients and providers, ensuring clear communication, and timely support.
- Resolved billing questions and insurance concerns, reducing patient stress and confusion.
- Maintained up-to-date and confidential patient records in full compliance with HIPAA.
- Effectively handled urgent calls and routed issues appropriately for faster resolution.
Collections Agent
SWC Group
Carrollton, Texas
01.2018 - 10.2019
- Achieved successful outcomes through respectful negotiation and personalized payment plans.
- Maintained detailed records to support compliance and ensure effective follow-up.
- Contributed to a positive work environment through collaboration and mentoring.
Production Quality Specialist
Etan Industries
Farmers Branch, Texas
01.2017 - 12.2017
- Conducted quality audits to support compliance and maintain high standards.
- Trained new analysts on evaluation criteria, boosting team consistency and accuracy.
- Proposed improvements that increased productivity and consistency in evaluations.
Technician
Marr Bros
Dallas, Texas
04.2015 - 03.2016
- Provided hands-on technical support for gas-powered equipment, including troubleshooting and repair.
- Delivered training and guidance for new technicians to ensure safety and quality in operations.
- Generated reports that supported smarter inventory and purchasing decisions.
Education
Bachelor of Science - Bachelor of Science in Cybersecurity – Management
Purdue Global University
09-2026
High School Diploma -
W.H. Adamson High School
Dallas, TX06-2015
Skills
- Patient-Centered Communication
- Call Quality Monitoring & Coaching
- Insurance Verification & Billing
- Conflict Resolution & Problem Solving
- Workflow Improvement Initiatives
- HIPAA Compliance
- Training & Onboarding
- High-Volume Call Management
- Team Collaboration & Support
Timeline
Patient Access Specialist
Cencora
08.2022 - Current
Patient Services Representative
Cencora
11.2019 - 08.2022
Collections Agent
SWC Group
01.2018 - 10.2019
Production Quality Specialist
Etan Industries
01.2017 - 12.2017
Technician
Marr Bros
04.2015 - 03.2016
Bachelor of Science - Bachelor of Science in Cybersecurity – Management
Purdue Global University
High School Diploma -
W.H. Adamson High School
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