Tashara L. Stevens
Jacksonville,FL.
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards. Hardworking, disciplined and reliable. Friendly and understanding with a flexible schedule.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Talent Acquisition Specialist
SquarePeg
Jacksonville, Florida
05.2022 - Current
- Evaluated resumes and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Established consistent language and methodology for talent discussions, development and succession.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Studied talent assessment data to determine best fit for positions.
Independent Contractor
Exact Sciences Laboratories
Jacksonville, FL
10.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Gathered, organized and input information into digital database.
- Managed over 70 calls per day.
Coordinator Referral
UF Health Jacksonville
08.2018 - 10.2020
- Facilitate referrals of multi-specialty clinic to contracted provider network and/or owner hospital facilities
- Use of referral data tool to manage referrals for 62 in-house providers in Epic system
- Process referrals for specialty and primary care in timely manner, prioritizing referrals according to defined levels of urgency, scheduling member appointments as necessary and communicating referral information to patients
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
- Coordinated with medical staff and patients to find cost-effective options for services
- Called insurance companies to get precertification and other benefits information on behalf of patients
Client Service Representative
UF Health Jacksonville
11.2012 - 08.2018
- Interview and complete registration process
- Manage clinical schedules
- Performed checking out patients and assists them with scheduling process
- Established clinical charges for each account
Patient Access Rep II
Baptist Medical Center South
05.2011 - 11.2012
- Schedule and obtain authorizations and pre-certifications from insurance plan
- Explained hospital, governmental, insurance policies, procedures, and requirements in accordance with protocols
- Obtains or make appropriate documentation of authorization for scheduled admission, urgent or elective services
- Accurately complete the insurance fields for each registration
- Adheres to average for duration of call of 5-8 minutes while demonstrating excellent communication and listening skills during customer encounters
Loan Processor Assistant
PHH Mortgage Company
11.2010 - 01.2011
- Verifies, complies, and types application information for mortgage loans
- Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
- Assist processor with contacting internal and external clients to obtain any missing documentation and help meet deadlines
- Checked to ensure that appropriate changes were made to resolve customers’ problems
- Obtained and examined all relevant information in order to assess validity of complaints
- Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Customer Service Representative
ADT Security Services
05.2007 - 08.2010
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Trained and managed new representatives and achieved significant improvements in their productivity
- Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments
- Successfully handled 18-20 calls per hour
- Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance
- Referred unresolved customer grievance to designated departments for further investigation
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers
- Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel and obtain details of complaints.
Education
High School Diploma -
Jackson High School
Jackson, AL 2001 - 2005
Skills
- Knowledge of keyboarding, medical terminology, ICD 10, and CPT coding
- Ability to work independently; ability to respond effectively under stress
- Ability to multi- task professionally in high paced environment with good organizational skills
- Self-motivated and committed to achieving best results
- Jackson High School 2005
- Diploma
- Fine Motor Skills
Timeline
Talent Acquisition Specialist
SquarePeg
05.2022 - Current
Independent Contractor
Exact Sciences Laboratories
10.2020 - Current
Coordinator Referral
UF Health Jacksonville
08.2018 - 10.2020
Client Service Representative
UF Health Jacksonville
11.2012 - 08.2018
Patient Access Rep II
Baptist Medical Center South
05.2011 - 11.2012
Loan Processor Assistant
PHH Mortgage Company
11.2010 - 01.2011
Customer Service Representative
ADT Security Services
05.2007 - 08.2010
High School Diploma -
Jackson High School
2001 - 2005
Similar Profiles
Jessica McPheeJessica McPhee
SPOC Escalation Supervisor at Freedom Mortgage CorporationSPOC Escalation Supervisor at Freedom Mortgage Corporation
William StricklandWilliam Strickland
Install Technician II/ Shipboard Electrician (Fibe at Mid Atlantic Engineering Technology ServicesInstall Technician II/ Shipboard Electrician (Fibe at Mid Atlantic Engineering Technology Services
James A. LayJames A. Lay
Flight Simulator Technician at LSIFlight Simulator Technician at LSI
Amanda R. GoodwinAmanda R. Goodwin
Claims Adjuster at Stillwater Insurance GroupClaims Adjuster at Stillwater Insurance Group
Tanya RaiTanya Rai
Talent Acquisition Specialist, Talent Acquisition Coordinator at EdelmanTalent Acquisition Specialist, Talent Acquisition Coordinator at Edelman