TA SHARPE
Senior Business Analyst
Houston,TX
Summary
Accomplished Senior Business Analyst with 5+ years of experience in leading cross-functional teams, analyzing complex business processes, optimizing policies, identifying areas for enhancement, and driving successful strategic initiatives. Proven track record of delivering exceptional results through data-driven insights and innovative problem-solving.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Intern
Microsoft
Remote, TX
11.2023 - Current
- Developing hands-on experience and skills developing 1-2 apps per week using Microsoft Power Platform.
- Prioritized tasks and completed in order of importance
Senior Business Analyst
IBM Cloud
Remote, TX
04.2018 - 05.2023
- Collaborated with stakeholders & dev to develop a chatbot that answered common questions, decreasing live chats by 30%.
- Led a cross-functional team to build an internal SaaS tool for concession approvals, improving response time by 72 hours.
- Analyzed and facilitated the automation of collection practices for the aging report, reducing the average days outstanding.
- Created Confluence docs streamlining training and policies between 4 business units.
- Led a tiger team that identified potential escalations, resulting in 25% reduction in escalations & 15-point increase in NPS.
- Partnered with CSMs and TAMs to reconcile SaaS Subscription credit draw-down, pricing accuracy, and onboarding, ensuring KPIs were reached.
- Facilitated meetings with IT and Business Units to identify gaps, gather requirements, and troubleshoot issues.
Executive Management Assistant
Tallak Realty
San Diego/Remote, CA
11.2013 - 07.2018
- Coordinated all domestic and international travel reservations, cutting travel costs by 20%.
- Supervised property renovation project that increased property value by 10%.
Personal Lines Insurance Broker-Agent
Wawanesa Insurance
San Diego, CA
02.2015 - 09.2016
- Contacted 60-80 current and prospected clients daily to promote sales products. Identified opportunities to cross-sell additional products, becoming #1 sales agent.
- Underwrote insurance applications to evaluate exposures to loss, determined risk, and established premiums.
Education
Solutions Architect Certification -
AWS CloudUp For Her Solutions Architect
Remote 11.2023 - Current
Criminal Justice
University of Nevada Las Vegas
Las Vegas, NVSkills
Jira
Sap
ERP
Live Chat
Salesforce CRM
Agile Methodologies
Microsoft 365
Microsoft Power BI
Microsoft Power Apps
Microsoft Power Automate
IAM
NPS
GitHub
SaaS, PaaS, IaaS
Requirements Gathering
Revenue Analysis
Data Analysis
Project Management
Certification
PMI: Agile Project Management with Jira Cloud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Solutions Architect Certification -
AWS CloudUp For Her Solutions Architect
11.2023 - Current
Intern
Microsoft
11.2023 - Current
Senior Business Analyst
IBM Cloud
04.2018 - 05.2023
Personal Lines Insurance Broker-Agent
Wawanesa Insurance
02.2015 - 09.2016
Executive Management Assistant
Tallak Realty
11.2013 - 07.2018
Criminal Justice
University of Nevada Las Vegas