Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
SeniorSoftwareEngineer

TA SHARPE

Senior Business Analyst
Houston,TX

Summary

Accomplished Senior Business Analyst with 5+ years of experience in leading cross-functional teams, analyzing complex business processes, optimizing policies, identifying areas for enhancement, and driving successful strategic initiatives. Proven track record of delivering exceptional results through data-driven insights and innovative problem-solving.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Intern

Microsoft
Remote, TX
11.2023 - Current
  • Developing hands-on experience and skills developing 1-2 apps per week using Microsoft Power Platform.
  • Prioritized tasks and completed in order of importance

Senior Business Analyst

IBM Cloud
Remote, TX
04.2018 - 05.2023
  • Collaborated with stakeholders & dev to develop a chatbot that answered common questions, decreasing live chats by 30%.
  • Led a cross-functional team to build an internal SaaS tool for concession approvals, improving response time by 72 hours.
  • Analyzed and facilitated the automation of collection practices for the aging report, reducing the average days outstanding.
  • Created Confluence docs streamlining training and policies between 4 business units.
  • Led a tiger team that identified potential escalations, resulting in 25% reduction in escalations & 15-point increase in NPS.
  • Partnered with CSMs and TAMs to reconcile SaaS Subscription credit draw-down, pricing accuracy, and onboarding, ensuring KPIs were reached.
  • Facilitated meetings with IT and Business Units to identify gaps, gather requirements, and troubleshoot issues.

Executive Management Assistant

Tallak Realty
San Diego/Remote, CA
11.2013 - 07.2018
  • Coordinated all domestic and international travel reservations, cutting travel costs by 20%.
  • Supervised property renovation project that increased property value by 10%.

Personal Lines Insurance Broker-Agent

Wawanesa Insurance
San Diego, CA
02.2015 - 09.2016
  • Contacted 60-80 current and prospected clients daily to promote sales products. Identified opportunities to cross-sell additional products, becoming #1 sales agent.
  • Underwrote insurance applications to evaluate exposures to loss, determined risk, and established premiums.

Education

Solutions Architect Certification -

AWS CloudUp For Her Solutions Architect
Remote
11.2023 - Current

Criminal Justice

University of Nevada Las Vegas
Las Vegas, NV

Skills

    Jira

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Certification

PMI: Agile Project Management with Jira Cloud

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Solutions Architect Certification -

AWS CloudUp For Her Solutions Architect
11.2023 - Current

Intern

Microsoft
11.2023 - Current

Senior Business Analyst

IBM Cloud
04.2018 - 05.2023

Personal Lines Insurance Broker-Agent

Wawanesa Insurance
02.2015 - 09.2016

Executive Management Assistant

Tallak Realty
11.2013 - 07.2018

Criminal Justice

University of Nevada Las Vegas

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TA SHARPESenior Business Analyst