Tasharra Taylor
Pine Bluff,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Substitute Teacher
ESS Subteach
Pine Bluff, AR
08.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Implemented classroom management techniques to maintain positive learning environment.
Store Manager
Dollar General
Pine Bluff, AR
05.2016 - 09.2017
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Correctional Officer
Tucker Unit Arkansas Department of Correction
Tucker, AR
10.2011 - 12.2013
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Office Manager
Pine Bluff Outreach
Pine Bluff, AR
02.2009 - 10.2011
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled, and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries and complaints requiring management-level escalation.
Residential Supervisor
Department Of Community Corrections
Pine Bluff, AR
01.2004 - 02.2009
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Administered, coordinated, or recommended disciplinary and corrective actions.
- Conducted regular rounds to keep residents and areas safe and secure.
- Conferred with medical personnel to understand the backgrounds and needs of residents.
- Developed and deepened relationships with residents and fellow staff.
- Answered telephones and routed calls or delivered messages.
Education
Certificate of Completion -
Paul Mitchell The School
08.2019
High School Diploma -
Arkansas City High School
05.2000
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Needs Assessment
- Order and Refund Processing
- Product Organization
- Shipping and Receiving Understanding
- Problem-Solving Abilities
- Retail Sales Customer Service
- Technologically Savvy
- Project Management Abilities
- Call Center Operations
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Adaptive Team Player
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Transaction Processing
- Customer Account Management
- Customer Service
- Customer Data Confidentiality
Timeline
Substitute Teacher
ESS Subteach
08.2023 - Current
Store Manager
Dollar General
05.2016 - 09.2017
Correctional Officer
Tucker Unit Arkansas Department of Correction
10.2011 - 12.2013
Office Manager
Pine Bluff Outreach
02.2009 - 10.2011
Residential Supervisor
Department Of Community Corrections
01.2004 - 02.2009
High School Diploma -
Arkansas City High School
Certificate of Completion -
Paul Mitchell The School