Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasharra Taylor

Pine Bluff,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Substitute Teacher

ESS Subteach
08.2023 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Implemented classroom management techniques to maintain positive learning environment.

Store Manager

Dollar General
05.2016 - 09.2017
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Correctional Officer

Tucker Unit Arkansas Department of Correction
10.2011 - 12.2013
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Office Manager

Pine Bluff Outreach
02.2009 - 10.2011
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past-due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled, and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Residential Supervisor

Department Of Community Corrections
01.2004 - 02.2009
  • Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
  • Administered, coordinated, or recommended disciplinary and corrective actions.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Conferred with medical personnel to understand the backgrounds and needs of residents.
  • Developed and deepened relationships with residents and fellow staff.
  • Answered telephones and routed calls or delivered messages.

Education

Certificate of Completion -

Paul Mitchell The School
08.2019

High School Diploma -

Arkansas City High School
05.2000

Skills

  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Needs Assessment
  • Order and Refund Processing
  • Product Organization
  • Shipping and Receiving Understanding
  • Problem-Solving Abilities
  • Retail Sales Customer Service
  • Technologically Savvy
  • Project Management Abilities
  • Call Center Operations
  • Inbound and Outbound Calling
  • Microsoft Office Expertise
  • Adaptive Team Player
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Transaction Processing
  • Customer Account Management
  • Customer Service
  • Customer Data Confidentiality

Timeline

Substitute Teacher

ESS Subteach
08.2023 - Current

Store Manager

Dollar General
05.2016 - 09.2017

Correctional Officer

Tucker Unit Arkansas Department of Correction
10.2011 - 12.2013

Office Manager

Pine Bluff Outreach
02.2009 - 10.2011

Residential Supervisor

Department Of Community Corrections
01.2004 - 02.2009

High School Diploma -

Arkansas City High School

Certificate of Completion -

Paul Mitchell The School

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Tasharra Taylor