Tasharra Telphia
Rockford,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Csutomer Support
Budget Dumpster
03.2022 - 07.2022
- Respond to customer queries in timely and accurate ways, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Call Center Representative
Arise
10.2019 - 08.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Associate Trainer
Panera Bread
07.2018 - 06.2019
- Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
- Instructed new team members on how to complete tasks.
- Made recommendations to improve training based upon observations and feedback from trainees.
- Performed continuous evaluations of employee techniques and implemented corrective actions.
- Maintained detailed training log for trainers to track sessions and improve success rate.
- Explained goals and expectations required of trainees.
Clerical/Office Assistant
Reliance Health Services
01.2017 - 07.2018
- Received and screened high volume of internal and external communications.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Completed appeals and filed and submitted claims.
- Applied payments, adjustments and denials into medical manager system.
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
Movie Theater Attendant
Century Theaters
09.2014 - 09.2015
- Organized lines, lobbies and promotional material for major movie releases.
- Managed cash and credit transactions and balanced registers after shifts.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Collected and took out garbage from concession stand and bathroom bins.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Complied with health and sanitation practices and procedures.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms
- Monitored and kept emergency exit pathways clear and accessible during show
Education
Associate of Arts - Healthcare
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2017
Skills
- First Aid Certification
- Hands-on, task focused professional with strong communication skills leveraging vast customer service experience
- High Academic Honors Recognition / Honor Roll
- Manages time and prioritizes duties in fast-paced, multi-task environments
KEY QUALIFCATIONS Basic Coding Skills for ICD/CPT * Medical Billing * Third Party * Medicare * Medicaid * HMO * PPOCMS1500 Claim Form * Billing Cycle * Claims Appeal Process * Medical Records Management * Release of Information Electronic Health Records * EHR / EMR * Greenway * Computer Information Systems HIPAA Compliance * Anatomy & Physiology * Meaningful Use * ICD-9 * ICD-10Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration Medical Laws & Ethics * Pathophysiology for Medical Office * Principles of Management Medical Transcription * Office Accounting * MS Office / MS Word Authorized to work in the US for any employer
Timeline
Csutomer Support
Budget Dumpster
03.2022 - 07.2022
Call Center Representative
Arise
10.2019 - 08.2021
Associate Trainer
Panera Bread
07.2018 - 06.2019
Clerical/Office Assistant
Reliance Health Services
01.2017 - 07.2018
Movie Theater Attendant
Century Theaters
09.2014 - 09.2015
Associate of Arts - Healthcare
Ultimate Medical Academy - Clearwater
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